Christina Rogers
Toledo,Ohio
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable in Sales, property Management, Customer Service. Successful career history comprising more than 8 years.
Overview
20
20
years of professional experience
Work History
Assistant Property Manager
Oak Wood Ventures
11.2023 - Current
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Communicated effectively with owners, residents, and on-site associates.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Kept properties in compliance with local, state, and federal regulations.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Followed up on delinquent tenants and coordinated collection procedures.
Sales Manager
Moore Enterprises
09.2023 - 10.2023
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
Assistant to the Regional Operations Manager
Stackhouse Management
10.2022 - 07.2023
- Increased efficiency by implementing new processes and providing administrative support to management.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Assisted manager in all aspects of business operations.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Elevated company reputation through meticulous attention to detail in all aspects of work output.
Regional Property Manager
Moore Enterprises
08.2015 - 10.2022
- Responded to escalated resident concerns and issues and monitored resolution.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
- Generated leads for sales and rental properties through cold calls and referrals.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Created reports, recorded contracts and kept employee records in corporate database and accounting software.
- Completed annual rent calculations using housing database software.
- Collected and maintained careful records of rental payments and payment dates.
Cash Office Lead
Giant Eagle
01.2004 - 05.2017
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Entered figures using 10-key calculator to compute data quickly.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Maintained strict confidentiality regarding sensitive customer information as well as proprietary company financial data during routine duties or special projects as required by management directives or legal obligations.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Inspected account books and recorded transactions.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
High School Diploma -
Columbus Alternative High School
Columbus, OH06.1994
Skills
- Appointment Scheduling
- Application process proficiency
- Maintenance knowledge
- Administrative Leadership
Timeline
Assistant Property Manager
Oak Wood Ventures
11.2023 - Current
Sales Manager
Moore Enterprises
09.2023 - 10.2023
Assistant to the Regional Operations Manager
Stackhouse Management
10.2022 - 07.2023
Regional Property Manager
Moore Enterprises
08.2015 - 10.2022
Cash Office Lead
Giant Eagle
01.2004 - 05.2017
High School Diploma -
Columbus Alternative High School
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