CHRISTINA ROLDAN
Burlingame,CA
Summary
Results-driven Clinic Manager with extensive experience in strategic planning and operational leadership. Successfully managed multidisciplinary clinics, implementing significant improvements in team performance and patient care. Expertise includes policy development, staff training, and enhancing patient outcomes. Seeking to leverage skills and insights to further advance healthcare operations and patient services.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CLINIC MANAGER
Samaritan House
San Mateo, CA
10.2023 - Current
- Oversaw two multidisciplinary clinics during interim role as Clinics Manager from December 2023 to August 2024.
- Managed the renovation of a medical facility.
- Orchestrated shutdown, relocation, and reopening of new clinic facility.
- Maintained collaboration with Medical Director, Facilities team, and COO to drive project objectives.
- Supervised daily functions of multi-specialty services within a non-profit setting.
- Coordinated efforts of MDs, NPs, RNs, MAs, along with front desk staff, and volunteers.
- Developed and implemented policies and procedures to comply with healthcare regulations.
- Conducted periodic reviews of existing policies and procedures related to patient care practices within the facility.
- Collaborated with physicians, and other staff members, to improve clinical processes and patient outcomes.
- Strengthened and aligned daily operations with patient needs, based on collected feedback and continuous improvement plans.
- Resolved customer complaints in a timely manner by following up on issues, and taking corrective action when necessary.
- Regularly evaluate employee performance, provide feedback, educate, mentor, and discipline staff as needed.
- Work closely with Human Resources in the implementation of the organization’s policies and procedures.
- Oversaw the recruitment of new personnel for the clinic, conducting interviews, and making hiring decisions.
- Verify and approve time sheets for payroll.
- Manage all staffing, provider, and volunteer schedules, and clinic calendars. Absences, PTO requests, and PTO calendars.
- Staff specialty weekend clinics with outside organizations and partners.
- Event management: collaborate with the food pantry, marketing, volunteers, and advancement department for the Thanksgiving and Christmas food distributions.
- Supply management: develop, monitor, and order supplies.
- Create and monitor outcomes of facilities and IT tickets for staff, clinic issues, and work with janitorial services.
- Oversaw the maintenance of clinical equipment.
- Established solid relations with leadership and staff by attending meetings and coordinating interdepartmental information exchanges.
- Led staff meetings to communicate updates, gather feedback, and discuss strategies.
- Organized educational training for healthcare professionals working at the clinic on topics such as infection control protocols, or safety guidelines.
- Coordinated community outreach events to promote clinic services and public health awareness.
ASSISTANT OFFICE MANAGER
Menlo Park Psychiatry & Sleep Medicine
09.2021 - 09.2023
- Partner with manager to ensure quality customer service
- Assist clinicians who have diverse backgrounds, responsibilities and calendars
- Meet regularly with office staff to develop standard operating procedures
- Serve as a point of contact for patient scheduling, medication refills, records requests and disability forms
- Efficiently manage the providers calendars, including scheduling meetings and appointments
- Using Excel to track sleep studies booked, follow ups, and payments
- Using Quickbooks generate invoices, process payments, and collect on outstanding balances
- Maintain office supplies, inventory, stocking, and overall cleanliness of office and waiting area
- Organize office events; coffee and breakfast, and lunches from pharmaceutical reps
CLINIC COORDINATOR
JumpstartMD
11.2019 - 09.2021
- Overseen the day to day operations; phones, emails, faxes, mail, and shipping pickup/drop offs
- Managed Telehealth visits via Zoom for all clinicians and health coaches
- Created memberships, discussed agreement forms, membership dues, insurance coverage, and use of HSA
- Processed purchase orders, membership fees, and collected outstanding payments
- Assisted with sales of products, advised clients of monthly promotions and discounts
- Fostered relationships with vendors to expedite orders, repairs and maintenance
- Managed office supplies, inventory, ordering, budgeting, and stocking of medical, office and kitchen supplies
STAFFING COORDINATOR/PAYROLL
Agility-Health
07.2018 - 08.2019
- Assisted recruiter with hiring, training, and onboarding new employees
- Completed new hire orientation on staffing policies, expectations, clock in/out system and payroll
- Manages 30 employees schedules, daily time clock, made adjustments and corrections
- Processed weekly time cards, payroll reports, finalizing payroll and export to PayFlex system
- Prepared and created work schedules for home health aides and physical therapist
- Staffed new client admissions, and ongoing schedules, restaffed sick and vacation request
- Relay staffing shortfalls and scheduling problems with LVN's and director as possible back up
- Assisted clients/families resolve basic client/staff related issues and conflicts
MEDICAL OFFICE ADMINISTRATIVE ASSISTANT-CONTRACT
HPSM/BHRS
05.2016 - 04.2018
- Assisted licensed therapist and case manager with day to day incoming referrals for Autism services
- Received referrals, opened cases and authorized services for ABA therapy to RBT and agencies
- Arranged consults, appointments and transportation as needed
- Tracked client stages and progress using Excel spreadsheets
- Demonstrated excellent communication and interpersonal abilities in interactions with patients and families
- Closed cases and sent denial letters to those not qualified for ABA therapy
CHILD PSYCHIATRY CLINIC ASSISTANT-CONTRACT
Stanford University Medical Center
02.2016 - 06.2016
- Assist team with responding to all new inquiries; referrals and calls from patients and physician offices
- Served as a point of contact for potential new patients
- Determined eligibility and benefits upon receipt of referrals
- Facilitated new patient scheduling
- Assisted patients/families/caregivers with their needs and helped problem solve scheduling conflicts
- Confirmed financial responsibilities with patients
DEPARTMENT COORDINATOR/SURGERY SCHEDULER/PSR
PAMF/CPMC
, CA
01.2006 - 02.2016
- Managed a 3 surgeon cardiothoracic practice as a solo department coordinator with management in the Redwood City office
- Responsible for the overall day to day duties of SF CPMC office
- Maintained office inventory, tracking information and stocking of all patient areas
- Maintained physician's privileges, credentials, dues, and vaccinations
- Managed surgery calendar for 3 surgeons, coordinated with OR staff and schedulers
- Confirmed all appointments/surgeries through EPIC & Google calendars
- Managed patients care with coordinating hospitals and medical offices for pre-operative needs/records
- Obtained authorizations and referrals
- Prepared return to work letters and filed EDD forms
- Prepared billing sheets for surgery & office visits
- Interviewed, hired, onboarded new staff, and supervised front desk
- Attended weekly conference calls and meetings with off site manager
- Coordinated meetings, lunches, set-up and event planning (on and off site)
Education
ASSOCIATE IN SCIENCE (A.S.) - HEALTH EDUCATION
City College of San Francisco
San Francisco, CA01.2025
COMPLETED COURSEWORK IN OFFICE TECHNOLOGY -
San Mateo Adult School
San Mateo, S.F.01.2005
Skills
- Clinical Operations Management
- Team Leadership
- Policy and Procedure Development
- Staff Training and Development
- Healthcare Compliance
- Meditation and Mindfulness
- BLS
- Mac OS
- Microsoft Office
- Google Workspace
- Zoom
- Quickbooks
- EMR software systems
Certification
Meditation & Mindfulness Teacher, 2020
BLS 2024
Languages
Spanish
Professional
References
References available upon request.
Timeline
CLINIC MANAGER
Samaritan House
10.2023 - Current
ASSISTANT OFFICE MANAGER
Menlo Park Psychiatry & Sleep Medicine
09.2021 - 09.2023
CLINIC COORDINATOR
JumpstartMD
11.2019 - 09.2021
STAFFING COORDINATOR/PAYROLL
Agility-Health
07.2018 - 08.2019
MEDICAL OFFICE ADMINISTRATIVE ASSISTANT-CONTRACT
HPSM/BHRS
05.2016 - 04.2018
CHILD PSYCHIATRY CLINIC ASSISTANT-CONTRACT
Stanford University Medical Center
02.2016 - 06.2016
DEPARTMENT COORDINATOR/SURGERY SCHEDULER/PSR
PAMF/CPMC
01.2006 - 02.2016
ASSOCIATE IN SCIENCE (A.S.) - HEALTH EDUCATION
City College of San Francisco
COMPLETED COURSEWORK IN OFFICE TECHNOLOGY -
San Mateo Adult School
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