Christina Romanac
Buffalo,NY
Summary
Dedicated healthcare professional with proven expertise in patient care and HIPAA compliance, honed at Erie County Medical Center and Endeavor Health Services. Excels in providing emotional support and vital signs monitoring, demonstrating adaptability and effective communication. Enhanced patient satisfaction and safety through innovative care and teamwork, showcasing a commitment to excellence in healthcare environments.
Overview
5
5
years of professional experience
Work History
Hospital Aide
Erie County Medical Center
2022.04 - Current
- Actively participated in continuous education programs related to hospital aide duties to stay current on best practices within the healthcare industry.
- Reduced fall risks for elderly patients by providing ambulatory assistance during transfers or walking exercises as prescribed by physical therapists.
- Enhanced patient satisfaction through effective communication with patients, families, and medical staff.
- Contributed to a positive work environment by collaborating effectively with colleagues and offering support when needed.
- Provided emotional support to patients experiencing anxiety or distress due to illness or hospitalization procedures.
- Contributed to infection control measures by following strict hand hygiene and personal protective equipment protocols.
- Demonstrated a high degree of professionalism, adhering to hospital policies and ethical standards in all aspects of patient care.
- Maintained a clean and safe environment by sanitizing surfaces, disposing of waste, and restocking supplies as needed.
- Improved patient comfort by providing attentive and compassionate care during hospital stays.
- Aided in the prevention of pressure ulcers through diligent repositioning of bedridden patients every two hours or as per nursing guidelines.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Medical Receptionist
Endeavor Health Services
2020.01 - 2021.12
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Medical Office Assistant - Medical Office Assistant
Erie 1 BOCES
Buffalo, NY12.2019
Skills
- Patient Care
- Basic Life Support
- Vital signs monitoring
- Dementia Care
- End of life care
- Blood Pressure Measurement
- EKG Monitoring
- Patient Hygiene Assistance
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Vital signs
- Excellent Communication
- Reliability
- Organizational Skills
- HIPAA Compliance
- Active Listening
- Adaptability and Flexibility
- Calm Under Stress
- Certified in CPR/AED
- Clinical Documentation
- Patient Observation
- Emotional Support
- Documenting behaviors
Timeline
Hospital Aide
Erie County Medical Center
2022.04 - Current
Medical Receptionist
Endeavor Health Services
2020.01 - 2021.12
Medical Office Assistant - Medical Office Assistant
Erie 1 BOCES
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