Christina Rosa
Waterford,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Staffing Coordinator, Nursing Administration
Eddy Heritage House Nursing & Rehabilitation Center
03.2023 - Current
- Assisted with personnel records management to support recordkeeping accuracy.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Coordinated job postings and advertisements for maximum exposure and response rate.
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Crafted detailed job descriptions and job postings, obtaining necessary information from hiring managers.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Cultivated relationships with recruitment agencies for access to larger talent pools.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Unit Clerk
Eddy Heritage House Nursing & Rehabilitation Center
09.2017 - 03.2023
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Answered multi-line telephone system, provided information and directed calls.
- Delivered clerical support by handling range of routine and special requirements.
- Provided clerical support, addressing routine, and special requirements.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Obtained and organized medical records for office visits and scheduled labs.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Maintained patient confidentiality in line with HIPAA regulations.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Enhanced office productivity by handling high volume of callers per day.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Certified Nursing Assistant
Eddy Heritage House Nursing & Rehabilitation Center
02.2003 - 09.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs 14+ residents under long-term care.
Education
GED -
Schenectady High School
Schenectady, NY1996
Skills
- Employee Hiring
- New Hire Onboarding
- Personnel Management
- Organizational Development
- Report Preparation
- Information Protection
- Employment Recordkeeping
- Financial Analysis
- Work Complaint Handling
- Training and Mentoring
- Employment Data Tracking
- Customer Relationship Management
- Candidate Searching
- Decision-Making
Timeline
Staffing Coordinator, Nursing Administration
Eddy Heritage House Nursing & Rehabilitation Center
03.2023 - Current
Unit Clerk
Eddy Heritage House Nursing & Rehabilitation Center
09.2017 - 03.2023
Certified Nursing Assistant
Eddy Heritage House Nursing & Rehabilitation Center
02.2003 - 09.2017
GED -
Schenectady High School
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