Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Ross

West Chester

Summary

Dynamic office manager with a proven track record at A1 Restoration, excelling in customer service and office administration. Skilled in maintaining confidentiality and accurate financial records, while enhancing team productivity through effective delegation. Known for clear communication and strong organizational skills, ensuring seamless operations and exceptional client experiences.

Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Qualified [Desired Position] with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Office Manager

A1 Restoration
02.2018 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Server

Frisch's Big Boy
10.2014 - 02.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Shift Manager

Taco Bell
03.2008 - 10.2014
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Education

High School Diploma -

Lakota East High School
West Chester, OH
05-2008

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Data entry
  • Customer relations
  • Billing
  • Clear oral/written communication
  • Office administration
  • Scheduling and calendar management
  • Bookkeeping
  • Document management

Timeline

Office Manager

A1 Restoration
02.2018 - Current

Server

Frisch's Big Boy
10.2014 - 02.2018

Shift Manager

Taco Bell
03.2008 - 10.2014

High School Diploma -

Lakota East High School

Similar Profiles

CREATE PROFILE