Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Royster

Philadelphia,PA

Summary

Dynamic customer service professional with experience at FedEx Express, adept at problem resolution and team collaboration. Successfully managed high-volume inquiries, enhancing customer satisfaction ratings. Proficient in data entry and appointment scheduling, I excel in delivering timely solutions while training new associates on operational excellence.

Overview

6
6
years of professional experience

Work History

Csa

Fedex Express
11.2019 - 09.2025
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Managed package tracking and delivery processes to ensure timely service for customers.
  • Assisted in training new associates on customer service protocols and operational procedures.
  • Utilized FedEx tracking systems to provide accurate updates on shipment statuses.
  • Collaborated with team members to enhance workflow efficiency and improve customer satisfaction ratings.
  • Developed strategies to handle high-volume call situations while maintaining quality service standards.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Lpn - Practical Nursing

Falcon Institute of Health And Science
Bethlehem, PA
10-2026

High School Diploma -

Mastery Charter Pickttet Campus
Philadelphia
06-2019

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Appointment scheduling
  • Hospitality and accommodation
  • Data entry

Timeline

Csa

Fedex Express
11.2019 - 09.2025

Lpn - Practical Nursing

Falcon Institute of Health And Science

High School Diploma -

Mastery Charter Pickttet Campus