CHRISTINA ROZMUS
Talkeetna,AK
Summary
Successful career in retail management with a record for enhancing recruitment and staffing systems to facilitate continuous business growth. Effectively balances human resources with operating and financial demands to transform corporate goals into profitable reality. Known as an inspiring leader and analytical problem solver. Builds top-performing teams. Expertise includes: New Hire Orientation & Training Screening, Recruitment & Interviews. Business Operations Management, Scheduling, Supervision & Delegation. Grievance & Complaint Resolution and Quality & Customer Service Improvement. Employee Evaluations & Discipline. Record for building cohesive, motivated, top-performing teams that keep customers coming back. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Computer skills include Kronos, Outlook and Microsoft.
Overview
26
26
years of professional experience
Work History
Bartender/Server Supervisor
Latitude 62
06.2019 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Bar Manager
VFW Post #3836
05.2018 - 10.2023
- Improved customer service by resolving issues quickly and accurately.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consulted with house committee to organize special events and promotions.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Closed out cash register and prepared cashier report at close of business.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and alcohol and cultivated strong vendor relationships.
Store Manager
WALGREENS
04.2011 - 05.2018
- Full profit and loss responsibility for 15,000 sq Ft Retail Chain store and Pharmacy with 26 employees and $2.3 million in annual sales
- Accountable for all operations management and profit-building strategies, including human resources (interviews, hiring, training/development, payroll timekeeping, compliance enforcement), inventory control, pricing, loss prevention, sales, customer service and cost controls
- Manage $65,000 monthly payroll budget and administer all staffing affairs in partnership with regional manager and human resources/employee relations team.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Project Coordinator
WALGREENS
01.2006 - 04.2011
- Coordinated new store openings, remodeling projects and buyout/conversion projects to achieve on-time business launches with optimal staff performance and adherence to company standards
- Provided hands-on training to new employees, transferred staff and third-party contracted teams
- Planned and orchestrated installation/set up of fixtures, signage, displays and other facets.
Store Manager
WALGREENS
10.1997 - 01.2006
- Responsibilities similar to last position following advancement through series of progressively responsible positions
- Managed new employee onboarding: training, new hire forms and benefits enrollment
- Oversaw inventory replenishment, vendor relations, merchandising and customer service
- Planned and coordinated flu immunization clinics and health fairs, along with community events.
Education
Bachelor of Science in Business Management -
UNIVERSITY OF ILLINOIS AT CHICAGO
Chicago, Illinois05.1995
Skills
- Project planning and development
- Client Relations
- Project Management
- Work flow planning
- Schedule Management
- Expense Reports
- Staff Management
- Customer relations specialist
Professional Reference
Jodie White 907-891-9404
Lisa Yaeger 907-631-2382
Personal References
Dave Kuecha 907-315-6255
Maria Haynes 708-989-1271
Timeline
Bartender/Server Supervisor
Latitude 62
06.2019 - Current
Bar Manager
VFW Post #3836
05.2018 - 10.2023
Store Manager
WALGREENS
04.2011 - 05.2018
Project Coordinator
WALGREENS
01.2006 - 04.2011
Store Manager
WALGREENS
10.1997 - 01.2006
Bachelor of Science in Business Management -
UNIVERSITY OF ILLINOIS AT CHICAGO
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