Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Languages
Timeline
Generic

Christina Ruliva

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Server

Beach Bowl
07.2024 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Lead Customer Service Associate

Safelite Auto Glass
02.2023 - 03.2025
  • Resolved escalated customer complaints effectively while maintaining composure under pressure.
  • Contributed ideas during strategy meetings focused on improving overall departmental performance metrics.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and provided backup support for organizational leadership.
  • Completed regular inventory counts to verify windshields, address discrepancies, and forecast future needs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.

Server/FOH Manager/Bartender

Dick Wings and Grill
08.2013 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Served high customer volumes during special events, nights, and weekends.

Cook/Cashier

CiCis Pizza
10.2010 - 05.2013
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Took over line positions in event of emergency.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Taught kitchen staff safety protocols and restaurant standards.
  • Oversaw proper storage procedures for perishable items, ensuring freshness and minimizing spoilage risks.

Education

High School Diploma -

Sandalwood High School
Jacksonville, FL
01.2013

Skills

  • Mathematics
  • Customer Service
  • Microsoft Programs
  • Perform Office Machinery
  • Restaurant Management
  • Restaurant Experience
  • POS
  • Bartending
  • Food Safety
  • Exceptional customer service
  • Strong work ethic
  • Inventory management

Certification

  • Managers Food Handlers Certificate, 06/01/21
  • Alcohol Safety Certificate, 01/01/19

Accomplishments

  • Demonstrated leadership and floor management without supervision.
  • Recognized by team members for value and support.
  • Managed fast-paced work effectively without needing additional staff.

Personal Information

Authorized To Work: US

Languages

English

Timeline

Server

Beach Bowl
07.2024 - Current

Lead Customer Service Associate

Safelite Auto Glass
02.2023 - 03.2025

Server/FOH Manager/Bartender

Dick Wings and Grill
08.2013 - 03.2023

Cook/Cashier

CiCis Pizza
10.2010 - 05.2013

High School Diploma -

Sandalwood High School

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