Summary
Overview
Work History
Education
Skills
Timeline
Generic
Christina  Salha

Christina Salha

Front Desk Clerk / Store Manager
Doha,DA

Summary

Proven leader with a track record of enhancing customer experience and streamlining operations at Valence Group. Excelled in team management and problem-solving, significantly raising customer satisfaction. Skilled in technology proficiency and customer service management, adept at fostering relationships and driving results through strategic planning and employee motivation.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Deputy Store Manager

Valence Group
02.2022 - Current

Managing restaurant staff's work schedules.

Checking in on dining customers to enquire about food quality and service.

Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.

Monitoring the restaurant's cash flow and settling outstanding bills. Reviewing customer surveys to develop and implement ways to improve customer service.

Resolving customer complaints in a professional manner

Handled customer inquiries and suggestions courteously and professionally.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Answered constant flow of customer calls with minimal wait times.

Store Manager's Assistant

And More Events
04.2019 - 03.2022

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Analyzed customer feedback and implemented strategies to improve customer experience.

Maintained positive customer relationships by responding quickly to customer service inquiries.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Created and maintained safe and secure work environments for employees.

Nurse Extern

Personal
01.2017 - 03.2019
  • Monitored and documented patient intake and output levels and reported concerns to care team.
  • Monitored patient vital signs and reported any changes to nursing staff.
  • Checked patient status to report signs and symptoms of adverse reactions to medication.
  • Assessed patients and assisted in devising treatment methods designed to reduce pain and discomfort.
  • Handled specimen collection and prepared for transport to facilitate laboratory testing.

Education

MBA - Management And Organization

Lebanese University
Lebanon
04.2001 -

Skills

  • Team Management
  • Employee Motivation
  • Technology proficiency
  • Promotional planning
  • Customer Service
  • Customer experience
  • Problem-Solving
  • Time Management
  • Customer Service and Engagement
  • Customer Service Management
  • Relationship building and management
  • Customer Relations

Timeline

Deputy Store Manager

Valence Group
02.2022 - Current

Store Manager's Assistant

And More Events
04.2019 - 03.2022

Nurse Extern

Personal
01.2017 - 03.2019

MBA - Management And Organization

Lebanese University
04.2001 -
Christina SalhaFront Desk Clerk / Store Manager