Proven leader with a track record of enhancing customer experience and streamlining operations at Valence Group. Excelled in team management and problem-solving, significantly raising customer satisfaction. Skilled in technology proficiency and customer service management, adept at fostering relationships and driving results through strategic planning and employee motivation.
Managing restaurant staff's work schedules.
Checking in on dining customers to enquire about food quality and service.
Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
Monitoring the restaurant's cash flow and settling outstanding bills. Reviewing customer surveys to develop and implement ways to improve customer service.
Resolving customer complaints in a professional manner
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Answered constant flow of customer calls with minimal wait times.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Analyzed customer feedback and implemented strategies to improve customer experience.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Created and maintained safe and secure work environments for employees.