Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Christina Sandoval

Hesperia,United States

Summary

Dynamic and detail-oriented professional with extensive experience at Life Fleet, specializing in quality patient care and efficient schedule management. Proven track record in optimizing transport logistics through proficiency in Microsoft Office Suite and non-emergency dispatch systems. Exceptional customer service skills foster collaboration with healthcare teams, enhancing overall patient experiences. Dedicated to continuous improvement in patient care delivery.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Non-Emergency Medical Transport (NEMT) Dispatcher

Life Fleet
Riverside , CA
03.2024 - Current
  • Proficient in scheduling patient transports, optimizing routes, and managing time-sensitive medical appointments for patients.
  • Proficient in using Microsoft Office tools (Excel, Word) for managing schedules, reports, and data entry.
  • Knowledgeable in the geography of the service area, using mapping software, or GPS tools to create efficient routes and reduce delays.
  • Experience in using GPS and vehicle tracking systems to monitor the location and status of vehicles, ensuring they stay on schedule.
  • Capable of prioritizing transport requests based on urgency, and managing multiple schedules at once, without compromising patient care.
  • Proficient in using various communication tools (radios, phone systems, email) to relay important information to drivers, medical teams, and patients.
  • Excellent communication skills with patients, family members, and healthcare providers to answer questions, confirm appointments, and address any concerns about transport.
  • Ability to manage conflicts that arise between drivers, patients, or clients, and provide swift resolutions while maintaining a professional attitude.
  • Demonstrates empathy and understanding while dealing with patients who may be elderly, disabled, or dealing with medical issues, ensuring a positive experience.
  • Strong ability to relay important information quickly and accurately to drivers and medical personnel, ensuring all parties are on the same page.

Non Emergency Medical Transportation

Life Fleet
Riverside, CA
12.2019 - Current
  • Transport patients to and from medical appointments, ensuring timely arrival, and adhering to scheduled pick-up and drop-off times.
  • Assist patients, including those with physical disabilities or mobility challenges, by helping them into and out of the vehicle, securing wheelchairs, stretchers, and providing any additional support as necessary.
  • Plan and follow the most efficient routes, adjusting for traffic, weather, or detours, to ensure punctuality.
  • Maintain accurate records of patient transport schedules, routes, mileage, and any other relevant information (e.g., medical details, special instructions) required by the organization.
  • Follow all relevant laws, safety protocols, and company procedures, including ensuring that all medical equipment is properly secured and functioning.
  • Maintain clear communication with dispatch and medical teams to coordinate changes in transport or care needs. Respond to any emergency issues or patient concerns during transport.
  • Demonstrated ability to provide compassionate care and support to patients, making them feel comfortable during transport, especially those with physical disabilities, elderly patients, or those with chronic health conditions.
  • Experience in securing wheelchairs, stretchers, oxygen tanks, and other medical devices properly in the vehicle to ensure safety and comfort.
  • Ability to respond quickly and effectively in cases of minor emergencies or situations requiring first aid.
  • Familiarity with GPS and navigation tools to plan routes, and provide real-time adjustments when necessary.

Care Giver

In Home Supportive Services
San Bernardino, CA
10.2010 - 02.2022
  • Ensure patients take prescribed medications at the correct times, monitor side effects, and assist with pill organization and reminders.
  • Assist patients with daily hygiene tasks such as bathing, grooming, dressing, oral care, and toileting, ensuring dignity and comfort.
  • Assisted patients with physical disabilities during daily activities.
  • Prepare nutritious meals according to dietary requirements and preferences, assist with feeding, and ensure the patient is maintaining proper nutrition and hydration.
  • Assist with wound care, changing bandages, and monitoring vital signs (temperature, blood pressure, etc.), under supervision or as per instructions from medical professionals.
  • Monitor and document vital signs, such as blood pressure, heart rate, temperature, and respiratory rate, reporting any changes to the healthcare team.
  • Provide care for patients with chronic conditions such as diabetes, Alzheimer's, Parkinson's, or heart disease, including medication management, and lifestyle modifications.
  • Respond to medical emergencies quickly and efficiently, performing CPR or first aid as needed until medical professionals arrive.
  • Offer cognitive support for patients with Alzheimer's, dementia, or other cognitive impairments by engaging in activities that stimulate memory and mental clarity.
  • Manage behavioral changes in patients (e.g., confusion, agitation) with calmness, patience, and de-escalation techniques, ensuring safety and comfort.
  • Assisted patients in managing their bills, including timely payment of medical bills, utility bills, insurance premiums, and other necessary expenses, ensuring that they remain financially organized.

Intern, Hospital Front Desk

Victor Valley Global Medical Center
Victorville, CA
07.2017 - 12.2017
  • Greet patients and visitors, providing excellent customer service, and directing them to the appropriate departments or services.
  • Handle incoming calls, schedule appointments, answer patient inquiries, and direct calls to relevant departments or personnel.
  • Efficiently handle multiple tasks, such as checking in patients, answering phone calls, and processing paperwork, while ensuring smooth patient flow and minimal delays.
  • Monitor and manage patient check-in/check-out, ensuring that patients are seen promptly, and directing them to the appropriate area for treatment.
  • Skilled in operating various office equipment, such as phone systems, fax machines, copiers, and computers, to manage patient and office communications.
  • Maintaining a professional and friendly attitude, creating a welcoming and supportive atmosphere for patients and visitors.
  • Maintain patient confidentiality and comply with HIPAA regulations by securing sensitive information and handling records appropriately.
  • Learn and apply medical terminology, office protocols, and hospital systems to enhance patient interactions, and improve workflow.
  • Verified patient insurance information and ensured that correct billing codes were used for medical services rendered.
  • Applied knowledge of medical codes (e.g., ICD-10, CPT, HCPCS) for accurate documentation of diagnoses, treatments, and procedures.
  • Admitted patients to the ER by collecting personal, insurance, and medical information, ensuring timely processing for emergency care.
  • Assisted patients with completing necessary forms, explaining procedures, and addressing any concerns or questions about their care and treatment.

Education

Associate of Science - Medical Assistant, AS

Victor Valley College
Victorville, CA
05-2024

High School Diploma -

Hesperia Adult School
Hesperia, CA
06-2020

Skills

  • Quality Patient Care
  • Customer service
  • Data entry
  • Office administration
  • Customer service
  • Time management
  • Multitasking
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Non-Emergency Dispatch Systems
  • Collaboration with healthcare teams
  • HIPAA compliance
  • Personal Care Assistance
  • Schedule management
  • Teamwork

Certification

  • Medical Insurance Billing

Languages

Spanish
Professional

References

References available upon request.

Timeline

Non-Emergency Medical Transport (NEMT) Dispatcher

Life Fleet
03.2024 - Current

Non Emergency Medical Transportation

Life Fleet
12.2019 - Current

Intern, Hospital Front Desk

Victor Valley Global Medical Center
07.2017 - 12.2017

Care Giver

In Home Supportive Services
10.2010 - 02.2022

Associate of Science - Medical Assistant, AS

Victor Valley College

High School Diploma -

Hesperia Adult School

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