Summary
Overview
Work History
Education
Skills
Timeline
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Christina Sanford

Juneau (JNU),AK

Summary

Dynamic Front End Manager at Fred Meyer with a proven track record in operational improvement and staff management. Enhanced customer engagement and reduced turnover by fostering a positive work environment. Skilled in cash flow management and coaching, driving team performance and ensuring exceptional service standards. Passionate about continuous learning and adapting to new challenges.

Overview

11
11
years of professional experience

Work History

Front End Manager

Fred Meyer
10.2020 - Current
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in 42 checkout stations to verify adequate cash supply.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Evaluated employee performance and made recommendations for improvements.
  • Coached employees through day-to-day work and complex problems.
  • Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
  • Reviewed financial reports and trend forecasts.

  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.

Kitchen Hand

Bartlett Hospital
12.2019 - 05.2020
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.

  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.

  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Followed recipes and chef instructions to prepare food correctly.

  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Stocked and rotated food items according to expiration dates.
  • Monitored food temperature, discarding items not stored correctly.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Office Manager

Capital Towing
01.2019 - 07.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
  • Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
  • Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.

  • Answered phone calls and responded to customer emails.

  • Managed customer accounts and invoicing.
  • Tracked and monitored vehicle performance and maintenance.

Person in Charge

Safeway
06.2018 - 02.2019

  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved overall team performance by implementing efficient management strategies and providing clear guidance.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Handled cash with high accuracy and took care to check bills for fraud.

Shift Supervisor

SUBWAY®Restaurants
03.2017 - 08.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • .
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Supervised ongoing daily production phases.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
  • Monitored food inventory and supplies to prevent waste.

  • Directed activities of team of skilled kitchen workers preparing and serving meals.

Cashier

Safeway
03.2017 - 03.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Enhanced customer loyalty by participating in rewards program enrollment.

  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Built relationships with customers to encourage repeat business.

Caregiver

Cornerstone Health Care
03.2016 - 03.2017
  • Assisted clients with activities of daily living, promoting independence and quality of life.

  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.

  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Merchandiser

American Greetings
06.2016 - 02.2017
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
  • Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
  • Collaborated with store management to plan and execute seasonally themed visual layouts, increasing customer dwell time.

Fast Food Crew Member

Arby's Restaurant
11.2015 - 03.2016
  • Worked front counter, drive-thru and other areas.
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Took orders, prepared meals, and collected payments.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Optimized speed of service by quickly assembling food items and packaging them for customer convenience.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Expedited orders with accuracy, resulting in reduced wait times for customers.
  • Streamlined drive-thru order processing by utilizing clear communication techniques with both customers and team members.
  • Brewed coffee and tea and changed out drink station syrups.

Merchandiser

Crossmark
10.2014 - 11.2015
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
  • Stocked shelves to match planogram images and instructions.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Recorded daily activities for inventory control.

Education

No Degree - Tourism And Hospitality Management

Brigham Young University, Idaho
Rexburg, ID
08-2027

Certificate - Retail Management

Umpqua Community College
Umpqua, OR
06-2023

Skills

  • Customer engagement
  • Staff management
  • Operational improvement
  • Accident readiness and action
  • Coaching and support
  • Collaborative team development
  • Effective schedule coordination
  • Comprehensive financial analysis
  • Cash flow management
  • Organized file management
  • Coordination of daily opening and closing tasks
  • Team engagement strategies

Timeline

Front End Manager

Fred Meyer
10.2020 - Current

Kitchen Hand

Bartlett Hospital
12.2019 - 05.2020

Office Manager

Capital Towing
01.2019 - 07.2019

Person in Charge

Safeway
06.2018 - 02.2019

Shift Supervisor

SUBWAY®Restaurants
03.2017 - 08.2018

Cashier

Safeway
03.2017 - 03.2018

Merchandiser

American Greetings
06.2016 - 02.2017

Caregiver

Cornerstone Health Care
03.2016 - 03.2017

Fast Food Crew Member

Arby's Restaurant
11.2015 - 03.2016

Merchandiser

Crossmark
10.2014 - 11.2015

No Degree - Tourism And Hospitality Management

Brigham Young University, Idaho

Certificate - Retail Management

Umpqua Community College

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Christina Sanford