Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christina Santiago

Bronx

Summary

A highly skilled and customer-focused professional with a strong track record of delivering exceptional service and consistently surpassing customer expectations. Adept at resolving inquiries and issues with efficiency, while cultivating lasting relationships through clear communication and a solutions-driven approach. Known for keen attention to detail, excellent problem-solving abilities and a dedication to providing tailored service that enhances customer satisfaction and drives business success. A proactive and adaptable team player, thriving in dynamic environments and quickly responding to shifting customer needs.

Overview

9
9
years of professional experience

Work History

Office Coordinator

Empower NY LLC
05.2023 - Current
  • Coordinated daily office operations to ensure efficiency and workflow continuity.
  • Managed scheduling and logistics for meetings, enhancing communication among team members.
  • Developed and maintained filing systems, improving document retrieval processes.
  • Assisted in budget tracking and expense reporting, ensuring financial accuracy.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.

Lead Teller

Keyfood Marketplace
09.2021 - 04.2023
  • Supervised daily operations to ensure efficient cash handling and customer service standards.
  • Trained and mentored new tellers on operational procedures and best practices.
  • Monitored transactions for accuracy, resolving discrepancies promptly to maintain financial integrity.
  • Conducted regular audits of cash drawers to ensure compliance with security policies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Maintained accurate cash handling and reconciled daily financial reports.

Team Leader Manager

Starbucks
06.2016 - 10.2021
  • Supervised daily operations of cashier team to ensure efficient customer service and accurate transactions.
  • Trained and mentored new cashiers on systems, processes, and customer engagement techniques.
  • Monitored cash handling procedures to maintain compliance with company policies and minimize discrepancies.
  • Assisted in scheduling shifts for cashier staff to optimize coverage during busy periods while adhering to labor guidelines.
  • Processed both cash and card purchases and returns.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.

Education

High School Diploma -

Evander Childs High School
The Bronx, NY
06-2002

Skills

  • Customer service
  • Cash handling
  • Payment processing
  • POS systems
  • Attention to detail
  • Multitasking and organization

Languages

Spanish
Professional Working

Timeline

Office Coordinator

Empower NY LLC
05.2023 - Current

Lead Teller

Keyfood Marketplace
09.2021 - 04.2023

Team Leader Manager

Starbucks
06.2016 - 10.2021

High School Diploma -

Evander Childs High School

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