Christina Sarandrea
Los Angeles,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Office Manager
Helen M. Sarandrea Physical Therapy
06.2021 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Updated reports, managed accounts, and generated reports for company database.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Event Services & Sales Manager
Atrium Hospitality
11.2020 - 06.2021
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
Administrative Assistant
Helen M. Sarandrea Physical Therapy
01.2016 - 06.2021
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Guest Services Supervisor
Atrium Hospitality
02.2019 - 03.2020
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
Sponsorship Coordinator Intern
City Of Denver - Red Rocks Ampitheater
04.2017 - 08.2018
- Monitored service for all on-property sponsorship activations and implemented quick and effective problem resolutions.
- Lead Manager for 2018 Yoga on the Rocks series.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Contributed to event marketing, sales and brand promotion.
Education
MBA - Concentration in Hospitality
Johnson & Wales University - Denver
Denver, CO05.2019
Bachelor of Science - Sports, Entertainment, & Event Management
Johnson & Wales University
Providence, RI05.2017
Skills
- Administration and Operations
- Customer Service Management
- Sales and Marketing Methods
- Training and Development
- Administering Social Media Accounts
- Client Correspondence
- Workflow Optimization
- Strategic Planning
- Senior Leadership Support
- Excellent Multitasking Abilities
Hobbies
- Outdoor adventurer
- Long walks with my dog
- Figure skating
- Cooking
Timeline
Office Manager
Helen M. Sarandrea Physical Therapy
06.2021 - Current
Event Services & Sales Manager
Atrium Hospitality
11.2020 - 06.2021
Guest Services Supervisor
Atrium Hospitality
02.2019 - 03.2020
Sponsorship Coordinator Intern
City Of Denver - Red Rocks Ampitheater
04.2017 - 08.2018
Administrative Assistant
Helen M. Sarandrea Physical Therapy
01.2016 - 06.2021
MBA - Concentration in Hospitality
Johnson & Wales University - Denver
Bachelor of Science - Sports, Entertainment, & Event Management
Johnson & Wales University