Summary
Overview
Work History
Education
Skills
Certification
Activities
Timeline
Generic

Christina Saunders

Fort Worth

Summary

Proven leader in travel operations with extensive experience in streamlining processes, enhancing productivity and elevating customer experiences. Excels in leading cross-functional teams to achieve operational excellence and meet business objectives. Adept at leveraging analytical skills to identify areas for improvement and implement strategic solutions. Recognized for driving significant enhancements in customer satisfaction and operational efficiency.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Travel Service Manager

JLL
Dallas
08.2025 - Current
  • Collaborate with cross-functional teams to offer solutions to travel needs.
  • Monitor and report on key performance indicators for travel.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with the transition to the new self-service travel tool.

Non-Core Process Manager

CWT
Fort Worth
03.2024 - 08.2025
  • Leverage customer feedback to drive strategic improvements in operational processes.
  • Implement new procedures to reduce waste, increase productivity, and enhance customer satisfaction. All of which resulted in improved handle time by 20%.
  • Review operational data regularly to identify trends or variations in performance levels.
  • Partner with quality team to ensure the overall performance improvements of operational teams.
  • Weekly meeting with clients to review KPIs and efficiency opportunities.

Sr. Travel Operational Manager

CWT
Fort Worth
07.2014 - 03.2024
  • Led a team of 20+ in delivering exceptional travel operations, focusing on efficiency and customer satisfaction.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Analyzed data to identify trends that could be used to improve operational performance.
  • Reviewed customer feedback surveys in order to identify areas needing improvement in terms of customer satisfaction.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Measured and reviewed performance via KPIs and metrics.
  • Conducted employee observations and documented findings.

Group/VIP Travel Operations Manager

BCD Travel
Fort Worth
01.2008 - 07.2014
  • Guided and developed operations staff to surpass company objectives through targeted training and support.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Implemented the BART scheduling for three corporate jets: two Gulfstream 200s and a Cessna Citation XLS+. This allowed for on-site management of the aircraft and pilot duty hours.

VIP/Lead Travel Consultant

Carlson Wagonlit Travel
Farmers Branch
11.1999 - 01.2008
  • Booked transportation and hotel reservations using computer or telephone.
  • Stayed up to date on travel industry, policies and restrictions.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Trained junior staff members on sales techniques and customer service best practices.
  • Performed cost-benefit analyses of potential trips to determine the most cost-effective options for clients.

Education

Certification - Travel Operations

Cendant Travel
Arlington
01.1998

Some College (No Degree) - Business Management

University of Phoenix
Tempe, AZ

Some College (No Degree) - Liberal Arts And General Studies

The University of Texas At Arlington
Arlington, TX

Skills

  • Team Leadership
  • Performance Evaluations
  • Analytical Skills
  • Scheduling
  • Time Management
  • Hiring and Onboarding
  • Cross-Functional Collaboration
  • Sabre GDS
  • Concur Travel
  • Customer Service Excellence
  • Budget Management
  • Conflict Resolution
  • Strategic Planning

Certification

  • Yellow Belt Lean Six Sigma
  • Certified Travel Associate
  • Certified Travel Consultant

Activities

2019-2024 Keller Central Band Boosters Executive Board

Timeline

Travel Service Manager

JLL
08.2025 - Current

Non-Core Process Manager

CWT
03.2024 - 08.2025

Sr. Travel Operational Manager

CWT
07.2014 - 03.2024

Group/VIP Travel Operations Manager

BCD Travel
01.2008 - 07.2014

VIP/Lead Travel Consultant

Carlson Wagonlit Travel
11.1999 - 01.2008

Certification - Travel Operations

Cendant Travel

Some College (No Degree) - Business Management

University of Phoenix

Some College (No Degree) - Liberal Arts And General Studies

The University of Texas At Arlington

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