Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Troche

Belton

Summary

Dynamic professional with a strong work ethic and integrity, experienced at HEB Grocery Store in delivering exceptional customer service. Proven ability to enhance patient comfort and streamline processes at Baylor Scott & White. Skilled in inventory management and team collaboration, consistently ensuring efficient operations and high satisfaction levels.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

22
22
years of professional experience

Work History

Cashier/ Receiving Clerk

HEB Grocery Store
05.2022 - Current
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
  • Maintained organized workstations, ensuring supplies were stocked and readily available.
  • Handled cash and credit transactions while adhering to company policies for security.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Oversaw receiving processes, ensuring accuracy in inventory counts and documentation.
  • Managed daily inventory audits, identifying variances and adjusting records accordingly.
  • Utilized warehouse management systems to track incoming shipments and optimize storage space.

Transporter/Medical Supply Technician

Baylor Scott & White
12.2003 - 06.2022
  • Transported patients safely to and from various departments within healthcare facility.
  • Trained new staff on safety protocols and efficient transport procedures.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Enhanced patient comfort by providing compassionate care and timely transportation.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
  • Streamlined supply chain processes, improving order fulfillment efficiency and reducing lead times.
  • Managed inventory control systems to ensure accurate tracking of supplies and equipment.
  • Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
  • Acted as receiving agent in verifying delivered goods, preparing receipts for purchases and generating quarterly transaction reports.

Education

Associate of Science - Business

Temple College
Temple, TX
06-2009

General Studies

Bruceville-Eddy
Eddy, Texas
05-1987

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration

Timeline

Cashier/ Receiving Clerk

HEB Grocery Store
05.2022 - Current

Transporter/Medical Supply Technician

Baylor Scott & White
12.2003 - 06.2022

Associate of Science - Business

Temple College

General Studies

Bruceville-Eddy