Christina SCAFIDI ADAMS
Hudson, FL, US,Florida
Summary
Compassionate Crisis Line Volunteer with demonstrated ability to manage high-pressure situations efficiently and productively. Skilled in active listening, crisis intervention techniques, and empathetic communication. Excel at leveraging strong interpersonal skills to provide support and facilitate positive outcomes for individuals in distress.
Overview
21
21
years of professional experience
Work History
Crisis Line Volunteer
Crisis Text Line
Hudson, Florida
06.2024 - Current
- Implemented feedback received from supervisors regarding performance improvement opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Balloon Design
Sandra Smith
Brooksville, Florida
03.2022 - 10.2023
- Inspected and tested helium tanks to ensure proper functioning.
- Replenished stock levels of various types of balloons regularly.
- Provided excellent customer service throughout the entire order process.
Food Pantry Assistants
Vincents Thrift Store
Spring Hill, FLORIDA
08.2022 - 07.2023
- Adhered to established policies and procedures for receiving, storing, distributing items from the food bank
- Ensured compliance with all health codes and safety regulations within the facility
- Worked independently and as part of a team on various tasks related to pantry operations
- Wiped counters, swept floors and removed trash to keep workstation clean and debris free
- Ensured that the pantry was kept clean and orderly throughout the day
- Collaborated effectively with other volunteers to ensure smooth running of operations at the food bank
- Provided excellent customer service to clients in need of food assistance
- Sorted and organized food donations according to nutritional value
Manager
Springhill Cleaners And Laundromat
Springhill, Florida
07.2021 - 06.2023
- Implemented and developed operational standards, policies and procedures
- Maintained cleanliness of the store
- Provided excellent customer service
- Worked great under pressure
- Washed dried and folded clothes for customers
- Maintained cash draw
- Kept all records of any issues that needed addressing
Organizer Volunteers
Andrews Church
Spring Hill, FLORIDA
01.2021 - 04.2021
- Grew ability to work independently while completing assigned tasks without direct supervision
Telemarketer
USA Chat
Spring Hill, FLORIDA
02.2007 - 09.2011
- Consistently exceeded weekly and monthly sales goals
- Provided accurate product information to customers to meet their needs
- Assisted customers with inquiries regarding their accounts, billing cycles, and payment plans
- Asked relevant leading questions to understand customer needs
- Built immediate rapport with clients through friendly and engaging conversation
- Employed persuasive communication skills when selling products or services over the phone
- Followed prepared sales script to provide accurate information about products price, features, and benefits
- Adjusted sales scripts to better target needs and interests of specific individuals
- Obtained customer information such as name, address, and payment method and entered orders into computers
- Always provided efficient and courteous service to customers
- Experienced with social media and communications platforms
Barista
Java Bean Cafe
Spring Hill, FLORIDA
01.2006 - 06.2008
- Ensured compliance with local health codes during daily operations within the cafe environment
- Provided exceptional customer service by anticipating customer needs before they arise
- Warmed and served baked goods and pastry items to customers
- Sold and served baked goods and miscellaneous food items, increasing company revenue
- Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art
- Cleaned and sanitized work areas, utensils, and equipment
- Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks
- Maintained an efficient workflow by restocking supplies as needed throughout the day
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
- Prepared and served a variety of coffee drinks, teas, and other beverages
- Remembered personal preferences and allergy information to build customer loyalty
- Utilized cash register or POS system to receive and process payments
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Weighed, ground and packed coffee beans for customer purchase
- Built strong relationships with regulars and new customers by providing friendly, personalized service
- Prepared and served coffee, espresso drinks, and teas
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines
- Trained new staff members on proper espresso machine use, drink preparation methods and customer service etiquette
- Observed proper food handling procedures and upheld company policies and procedures
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks
Toll Collector
Anclote Toll Plaza
Spring Hill, FLORIDA
04.2003 - 02.2004
- Followed all safety protocols while handling money
- Provided product information and resolved concerns to assist customers
- Enforced store policies to ensure the protection of company items
- Kept accurate records of daily transactions, including cash received and tickets issued
- Demonstrated cash handling, credit card processing, and reconciliation skills
- Monitored traffic flow at booths and adjusted staffing levels as needed
- Processed payments, returns, and exchanges
- Maintained a clean and organized workspace to ensure efficient operations
- Responded quickly to emergency situations while remaining calm under pressure
- Demonstrated strong customer service skills while interacting with customers in person and on the phone
- Operated a point-of-sale system and processed payment transactions accurately
- Adhered strictly to established policies and procedures regarding ticketing, billing, collection of fees
- Developed and maintained a positive working relationship with customers
- Counted cash drawers at beginning of shifts to verify correct amounts
- Followed safety protocols to ensure the protection of patrons, staff, and property
- Greeted customers and provided excellent customer service
- Assisted customers with questions or concerns regarding tolls or payments collected
- Assisted with closing duties such as counting money and reconciling receipts
- Processed cash transactions quickly and accurately using a computerized system
- Maintained knowledge of current rates for different vehicles using the toll road
- Accurately calculated tolls for all vehicles, processed payments, and provided change
Education
Medical Billing -
U.S Career Institute
11.2022
GED -
Central High School
Florida05.2022
Mixology -
ABC Bartending
New York City11.2019
Crisis Volunteer Counceling
Crisis Text Line
FloridaSkills
- Customer Relationship Management
- Verbal and Written Communication
- Sales and Marketing
- Managing Cash Register
- Food and Beverage Management
- Time Management
- Issue and Conflict Resolution
- Productivity Performance
- Performance Tracking and Evaluations
- Managing Routines
- Managing Multiple Tasks
- Reading Comprehension
- Crisis Intervention
- Grief counseling
- Emotional Support
- Suicide Prevention
- Active Listening
- Issue Reporting
- Attention to Detail
- Effective Communication
- Data Confidentiality
- Reliability
- Multitasking
Volunteer Experience
- Food Pantry Assistants, Vincents Thrift Store, Spring Hill, FL, Florida, 08/01/22, 07/31/23, Adhered to established policies and procedures for receiving, storing, distributing items from the food bank., Ensured compliance with all health codes and safety regulations within the facility., Worked independently and as part of a team on various tasks related to pantry operations., Wiped counters, swept floors and removed trash to keep workstation clean and debris free., Ensured that the pantry was kept clean and orderly throughout the day., Collaborated effectively with other volunteers to ensure smooth running of operations at the food bank., Provided excellent customer service to clients in need of food assistance., Sorted and organized food donations according to nutritional value.
- Organizer, Andrews Church, Spring Hill, FL, Florida, 01/01/21, 04/30/21, Grew ability to work independently while completing assigned tasks without direct supervision.
Timeline
Crisis Line Volunteer
Crisis Text Line
06.2024 - Current
Food Pantry Assistants
Vincents Thrift Store
08.2022 - 07.2023
Balloon Design
Sandra Smith
03.2022 - 10.2023
Manager
Springhill Cleaners And Laundromat
07.2021 - 06.2023
Organizer Volunteers
Andrews Church
01.2021 - 04.2021
Telemarketer
USA Chat
02.2007 - 09.2011
Barista
Java Bean Cafe
01.2006 - 06.2008
Toll Collector
Anclote Toll Plaza
04.2003 - 02.2004
Medical Billing -
U.S Career Institute
GED -
Central High School
Mixology -
ABC Bartending
Crisis Volunteer Counceling
Crisis Text Line
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