Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Christina Schmidt

Lonsdale,MN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

ChemRex
Shakopee, MN
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Followed up with customers about resolved issues to maintain high standards of customer service

Manager's Assistant

Faribault, MN
03.2022 - 10.2022
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Coordinated and scheduled expense documentation for reimbursements.
  • Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.
  • Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
  • Helped menu changes to attract customers.
  • Seasonal job - completed year

Owner

The Consignment Lodge
New Prague, MN
03.2018 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Closed Store

In Bound Call Center

Arcadia Financial
Eden Prairie, MN
  • Resolved problems, improved operations and provided exceptional customer service.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Answered 100+ calls daily to resolve customer issues
  • Known for going above and beyond
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Project Manager/Receptionist/Customer Service

Quality Flow Systems
New Prague, MN
  • Responded to customer questions; resolved problems; directed customers to specialists as needed
  • Assisted in preparing owner manual projects for technical pump models up to 200 pages
  • Handled communication system/reception function, bookkeeping tasks

Education

No Degree -

Farmington High School
Farmington, MN
05.1991

Skills

  • Courteous with Strong Service Mindset
  • Needs Assessment
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure

Timeline

Manager's Assistant

03.2022 - 10.2022

Owner

The Consignment Lodge
03.2018 - 04.2021

Customer Service Representative

ChemRex

In Bound Call Center

Arcadia Financial

Project Manager/Receptionist/Customer Service

Quality Flow Systems

No Degree -

Farmington High School

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Christina Schmidt