Christina Scott
Bushnell,FL
Summary
Results-driven friendly professional focused on delivering exceptional support for member services needs. Successfully manages concerns and resolves conflicts to maximize member satisfaction. Offers strong background in customer relations and communication with years of dedicated customer services.
Overview
10
10
years of professional experience
Work History
Substitute Teacher, PreK-12
Kelly Educational Services
Bushnell, FL
01.2021 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Took notes and prepared reports on school day activities to provide to primary teacher.
Child Care Provider/Daycare Owner
KaneoheB FCC MCCS, Accredited Family, Marine Corps
Kailua, HI
01.2008 - 03.2010
- On call 24/7 Emergency/Respite childcare Provider for, Community Services
- Experience working with special needs children and children undergoing stress and separation anxiety
- Create and implement developmentally appropriate curriculum for children of diverse ages (newborn to adolescent)
- Offer detailed daily reports that outlined each child’s activities and progress
- Employ variety of materials for children to explore and manipulate, guide learning activities as well as imaginative play
- Incorporate story time, music and art in daily activities to encourage creativity and expression. Prepare nutritious USDA approved meals that children enjoy in family style dining environment
- Supervise daily outdoor activities, field-trips to parks, swimming pool, zoo, restaurants, library, etc
- Transport children to any activities.
Executive Secretary
MCCS-Semper Fit Div
Kailua, HI
05.2006 - 11.2006
- Provided assistance to Director by screening calls and visitors, personally handled requests for information and referred others as appropriate
- Typed correspondence, reports and other materials, assisted in formatting briefs using Power Point/Word and Excel
- Maintained various files, regulations, manuals and directives
- Reviewed and read incoming and outgoing correspondence and reports ensuring proper format
- Helped in scheduling of appointments and meetings for Director according to their workload and importance of issue
- Performed independently with daily responsibilities, directed some activities of other employees
- Scheduled appointments and conducted follow-up calls to clients.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Receptionist
Calm Day Spa
Eglin AFB, FL
07.2005 - 03.2006
- Answered telephones, Scheduled and cancelled appointments, collected money, updated and maintained confidential client folders
- Assisted Massage Therapists and Estheticians in organization of their areas
- Achieved high level of customer service to help clients feel comfortable and relaxed
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Service Writer
Chrome Shop
Wildwood, FL
09.2004 - 01.2005
- Scheduled and delegated service jobs and appointments, answered telephones
- Collected and refunded money, provided excellent Customer Service
- Opened and closed cash drawer with amounts as high as $10,000 of daily activities
Receptionist/Accounting Clerk
Duncan Hurst Capital Management
La Jolla, CA
11.2003 - 08.2004
- Handled large call volume, welcomed important potential and current clients
- Assisted company’s Financial Analyst with Accounts Payable daily activities which included: organizing weekly vendor payments using Quick Books and cutting and mailing checks off within timely manner
- Total check distribution was as high as $250,000 bi-weekly
- Organized and updated employee trading market files to keep them up to compliance standards, and keeping strict confidentiality of trades and ideas within clients’ files
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Responded to inquiries from callers seeking information
- Restocked supplies and submitted purchase orders to maintain stock levels
- Maintained confidentiality of information regarding clients and company
- Scheduled and confirmed appointments and meetings for senior management team
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Screened visitors and issued badges to maintain safety and security
- Corresponded with clients through email, telephone or postal mail
Customer Service Representative
Star Distribution
Plant City, FL
11.2002 - 10.2003
- Maintained and controlled 5 major million $ accounts
- Interacted directly with customers on daily basis via email, telephone, or fax
- Insured all orders were entered correctly and all customer requests were carried out within timely manner
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recommended products to customers, thoroughly explaining details
Office Manager/Administrative Secretary
Rinker Materials, FCS
St. Catherine, FL
04.1999 - 04.2002
- Assisted with obtaining all info needed to plan yearly budget of $1.5 million and maintaining that throughout fiscal period
- Help to carryout and assist Supervisor’s duties
- Coordinated weekly and monthly Safety meetings, maintained and reported inventory company’s Financial Analyst
- Other duties included: data entry, employee scheduling, reporting and assisting Human Resource with timecard calculations using KRONOS payroll program, assisting Supervisor with interviews and exit interviews, organizing and updating all personnel records for local quarry, purchasing all supplies using purchase orders and company credit card, and various other office management activities
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Coordinated special projects and managed schedules.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Sourced vendors for special project needs and negotiated contracts.
- Arranged corporate and office conferences for company employees and guests.
- Maintained CRM database with customer updates and report generation.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Evaluated employee records and productivity and submitted evaluation reports
Education
Associate of Arts - General Studies
American Public University
West Virginia 05.2018
Skills
- Customer Account Management
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Administrative and Office Support
- Corporate Standards
- Operational Efficiency
- Accurate Recordkeeping
Timeline
Substitute Teacher, PreK-12
Kelly Educational Services
01.2021 - Current
Child Care Provider/Daycare Owner
KaneoheB FCC MCCS, Accredited Family, Marine Corps
01.2008 - 03.2010
Executive Secretary
MCCS-Semper Fit Div
05.2006 - 11.2006
Receptionist
Calm Day Spa
07.2005 - 03.2006
Service Writer
Chrome Shop
09.2004 - 01.2005
Receptionist/Accounting Clerk
Duncan Hurst Capital Management
11.2003 - 08.2004
Customer Service Representative
Star Distribution
11.2002 - 10.2003
Office Manager/Administrative Secretary
Rinker Materials, FCS
04.1999 - 04.2002
Associate of Arts - General Studies
American Public University
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