Christina Scott
Plant City,FL
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adepts at working effectively unsupervised and quickly mastering new skills. A hardworking professional with proven relationship-building and time management skills, in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
20
20
years of professional experience
Work History
Compliance Manager
Specialized Property Services
Tampa, FL
10.2012 - 07.2024
- Created and entered expense reports for all employees
- Provided certificate of insurance audit information.
- Reviewed and maintained certificates of insurance from subcontractors for coverage during on-site operations.
- Created excel spreadsheets for expired and expiring subcontractor COIs.
- Maintained close relationships with project managers to ensure that all subcontractors were properly covered by WC, GL, and AUTO insurance.
- Assisted with the development of compliance materials for employees regarding compliance requirements.
- Created reports outlining compliance activities for executive leadership review.
- Developed and implemented policies and procedures to ensure compliance with applicable laws, regulations, standards, and best practices.
- Reviewed contracts for accuracy and ensured they meet corporate objectives while adhering to applicable law and regulation.
- Maintained detailed records of all compliance related activities.
- Conducted internal audits to identify areas of non-compliance and recommend corrective actions.
Server
Buffalo Wild Wings
Orlando, FL
12.2009 - 07.2012
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Monitored dining room for cleanliness and proper set-up at all times.
- Assisted in training new servers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Upheld high standards of sanitation in accordance with health department regulations.
Server/bartender
Beef 'O' Brady's
Bloomingdale, FL
07.2004 - 11.2009
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Monitored dining room for cleanliness and proper set-up at all times.
- Assisted in training new servers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
Associate of Science - Cardiovascular Sonography
Sanford Brown
Tampa, FL03-2005
High School Diploma -
Tampa Bay Christian
Brandon, FL05-1999
Skills
- System management
- Risk Analysis
- Quality controls
- Document analysis
- System Development
- Document reviews
- Audits management
- High-volume dining
- Food safety understanding
- Positive and professional
- Dining customer service
- Menu presentation
- Strong Work Ethic
- Exceptional customer service
- Effective customer upselling
- Professional Appearance
- Menu Memorization
- Beer, wine, and food service
- Cash Handling
- Menu knowledge
- Guest Relations Management
Timeline
Compliance Manager
Specialized Property Services
10.2012 - 07.2024
Server
Buffalo Wild Wings
12.2009 - 07.2012
Server/bartender
Beef 'O' Brady's
07.2004 - 11.2009
Associate of Science - Cardiovascular Sonography
Sanford Brown
High School Diploma -
Tampa Bay Christian
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