Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christina Sebree

Sorrento,FL

Summary

To obtain a challenging position that allows me to use my current skills, knowledge and experience, as well as to achieve advancement and growth for the company's overall success

Overview

10
10
years of professional experience

Work History

Propane Coordinator

Buckley Heating & Cooling
08.2023 - 08.2024
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Kept high average of performance evaluations.

Sykes Tier 3 Specialist

Sykes
10.2018 - 02.2023
  • Followed all company policies and procedures to deliver quality work.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Coordinator/receptionist

Midflorida Cancer Centers
03.2017 - 12.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.

Member Service Rep

HealthFirst
11.2014 - 09.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Verified customer identification and documentation for compliant transactions.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.

Education

Associate of Science - General Office Services

Daytona State College
Daytona Beach, FL
08.2017

High School Diploma -

Pine Ridge High School
Deltona, FL
05.2004

Skills

  • Quick learner, adaptable, & flexible
  • Time Management
  • Meets goals & deadlines
  • Customer Service
  • Data Entry
  • Relationship Building
  • Scheduling and calendar management
  • Multitasking and Organization
  • Decision-Making
  • Handling Complaints
  • Appointment Scheduling
  • Handled cash, POS debit, & credit sales
  • Microsoft - Word, Excel, Access (2010-present)
  • Windows Operating Systems (2007 - present)

Accomplishments

  • Employee of the Month Recognition
  • Customer Service Award Recognition

Timeline

Propane Coordinator

Buckley Heating & Cooling
08.2023 - 08.2024

Sykes Tier 3 Specialist

Sykes
10.2018 - 02.2023

Coordinator/receptionist

Midflorida Cancer Centers
03.2017 - 12.2017

Member Service Rep

HealthFirst
11.2014 - 09.2016

Associate of Science - General Office Services

Daytona State College

High School Diploma -

Pine Ridge High School

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Christina Sebree