Summary
Overview
Work History
Education
Skills
Timeline
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Christina Sena

Conroe

Summary

Dynamic professional with extensive experience at Walmart, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and boosting sales through effective merchandising strategies. Skilled in staff training and performance evaluations, fostering a collaborative environment that drives employee engagement and satisfaction.

Overview

22
22
years of professional experience

Work History

Asst Manager

Walmart
01.2007 - 07.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.

Purchasing Coordinator

Vegas Bar and Restaurant Supply
10.1999 - 11.2006
  • Maintained complete documentation and records of all purchasing activities.
  • Reviewed purchase orders for accuracy and compliance with company policies before approval, minimizing errors and potential disputes.
  • Contacted each vendor and recorded information regarding price, availability and quality of products.
  • Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving strategies.
  • Verified delivery of correct materials amounts to production pallets at right time.
  • Monitored all purchase requisitions and handled adjustments with vendors.
  • Implemented a centralized purchasing system that improved tracking of spending patterns and facilitated better budget management.
  • Collaborated with internal and external customers and managed all pricing and availability of all products.
  • Managed inventory levels effectively, reducing stockouts and excess inventory costs while maintaining optimal product availability.

Education

High School Diploma -

Eldorado High School
Las Vegas, NV
05-1983

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Conflict resolution
  • Retail operations
  • Employee scheduling
  • Sales strategies
  • Policy enforcement
  • Employee performance evaluations
  • Performance reviewing

Timeline

Asst Manager

Walmart
01.2007 - 07.2021

Purchasing Coordinator

Vegas Bar and Restaurant Supply
10.1999 - 11.2006

High School Diploma -

Eldorado High School

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Christina Sena