Christina Serrano
Tucson
Summary
Dynamic Medical Assistant with extensive experience at Adobe Population Health, excelling in care coordination and patient advocacy. Proficient in EMR systems and telehealth technologies, I effectively enhanced patient education and chronic disease management. Known for strong communication skills, I consistently improved patient satisfaction and streamlined workflows to optimize care delivery. Able to thrive in a fast paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Adobe Population Health
03.2023 - 09.2024
- Conducted comprehensive health assessments and managed patient documentation in multiple EMR systems.
- Assisted providers in direct patient care, education, and chronic disease management.
- Coordinated referrals, prior authorizations, and pharmacy communications.
- Educated patients on medication adherence, lifestyle modifications, and respiratory health.
- Ensured seamless coordination of pulmonary rehabilitation programs and oxygen therapy.
Mobile Care Technician/Medical Assistant
Nice Healthcare
12.2021 - 01.2023
- Provided in-home and workplace healthcare services, ensuring adherence to infection control measures.
- Conducted point-of-care testing, specimen collection, and remote patient monitoring.
- Assisted in patient education, acute disease management, and care coordination.
- Utilized health technologies (TytoCare) to enhance remote patient evaluations.
Member Care Specialist
Florida Blue, Blue Cross & Blue Shield
07.2020 - 12.2021
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Optimized workflow processes, identifying areas for improvement within Member Care operations and implementing necessary adjustments.
- Provided patient advocacy by managing inquiries related to claims, benefits, and authorizations.
- Assisted members with provider selection, referrals, and care coordination services.
- Processed premium payments and facilitated access to covered services.
- Worked closely with pharmacy services and DME order follow-ups to improve patient care continuity.
Medical Assistant (Externship)
The Oncology Institute of Hope & Innovation
04.2018 - 06.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Managed patient intake, medical history documentation, and insurance verification.
- Assisted with phlebotomy, injections, and preparation of specimens for lab analysis.
- Supported infusion therapy coordination and maintained treatment tracking systems.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Bachelor of Science - Health Sciences
Grand Canyon University
Phoenix, AZ12-2025
Associate of Arts - Healthcare Administration
Pima Medical Institute
Tucson, AZ05-2023
Certificate of Technical Studies - Medical Assistant
Pima Medical Institute
Tucson, AZ06-2018
Certificate of Technical Studies - Physical Therapy Technician
Pima Medical Institute
Tucson, AZ08-2005
Skills
- Care Coordination & Patient Advocacy: Managing patient referrals, authorizations, and provider communications
- Case Management & Chronic Disease Education: Supporting individuals with asthma, COPD, diabetes, and other chronic conditions
- Insurance & Compliance: Expertise in claims processing, benefits verification, HIPAA, and regulatory adherence
- EMR/EHR Proficiency: Experience with Salesforce, Practice Fusion, IknowMed, Greenway, and Quanum
- Clinical & Administrative Support: Phlebotomy, injections, lab specimen handling, and medical documentation
- Telehealth & Remote Patient Monitoring: Experience with TytoCare and virtual health assessments
- Communication & Leadership
- Slack/Teams
- Conflict resolution
- Therapeutic procedures, specimen handling
- Highly dependable, detail oriented, fast learner
Accomplishments
- Employee Resource Group Leader
- Led initiatives promoting diversity, equity, and inclusion within the organization.
- Organized bi-monthly meetings to foster collaboration and support professional growth. Mentor
- Guided healthcare administration students in career development and critical thinking.
- Developed discussion topics related to healthcare trends and professional advancement.
Nice Healthcare
Pima Medical Institute
Certification
- First Aid/CPR BLS
- OSHA & Bloodborne Pathogens
- HIPAA Compliance
- IV Insertion Therapy (Arizona Medical Training Institute, 2021)
Timeline
Medical Assistant
Adobe Population Health
03.2023 - 09.2024
Mobile Care Technician/Medical Assistant
Nice Healthcare
12.2021 - 01.2023
Member Care Specialist
Florida Blue, Blue Cross & Blue Shield
07.2020 - 12.2021
Medical Assistant (Externship)
The Oncology Institute of Hope & Innovation
04.2018 - 06.2018
Bachelor of Science - Health Sciences
Grand Canyon University
Associate of Arts - Healthcare Administration
Pima Medical Institute
Certificate of Technical Studies - Medical Assistant
Pima Medical Institute
Certificate of Technical Studies - Physical Therapy Technician
Pima Medical Institute
Similar Profiles
Samantha HaroSamantha Haro
Appointment Scheduler at Adobe Population HealthAppointment Scheduler at Adobe Population Health
Genevieve TrogdenGenevieve Trogden
Community Care Manager, RN at Adobe Population HealthCommunity Care Manager, RN at Adobe Population Health
Anna ZunigaAnna Zuniga
LPN Community Coordinator/Case Manager at Adobe Population HealthLPN Community Coordinator/Case Manager at Adobe Population Health
NATALIA BLANDONNATALIA BLANDON
REGISTERED NURSE HEALTH RISK ASSESSMENT/ CASE MANAGER at Adobe Population Health MultistateREGISTERED NURSE HEALTH RISK ASSESSMENT/ CASE MANAGER at Adobe Population Health Multistate
William MooreWilliam Moore
C-130 Repair and Reclamation at U.S. Air Force Active DutyC-130 Repair and Reclamation at U.S. Air Force Active Duty