Hi, I’m
Christina Serrato
Police Officer/ SRO
Waco,Texas
Summary
Dynamic law enforcement professional with experience as a Police Officer at the City of Lorena. Proven expertise in criminal investigations and community engagement, effectively reducing crime rates through proactive policing. Known for integrity and strong decision-making skills, adept at crisis intervention and building trust within diverse communities. CPR/First Aid certified.
Diligent School Resource Officer with solid background in law enforcement and community safety. Successfully resolved numerous investigations and maintained public order through effective policing strategies. Demonstrated proficiency in conflict resolution and critical thinking in high-pressure situations.
Overview
12
years of professional experience
Work History
City of Lorena
Police Officer
08.2021 - 04.2025
Job overview
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Conducted preliminary investigations at scenes of major crimes.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Responded to emergency calls to provide assistance to citizens in need.
- Served as a school resource officer, improving relationships between youth and police through positive interactions and educational programs.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Checked vehicle equipment for proper functioning prior to use.
Walmart
Overnight Stocker and Receiver
01.2020 - 01.2021
Job overview
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
- Assisted in inventory management, conducting regular audits and addressing discrepancies to ensure accurate stock levels.
- Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
- Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
- Increased overall store cleanliness by sweeping, mopping, and dusting during overnight shifts.
- Maximized available floor space for merchandising through efficient backroom organization and inventory maintenance procedures.
- Used pallet jacks and dollies to load and unload goods from trucks and containers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Walmart
Warehouse Worker
03.2018 - 04.2019
Job overview
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
H-E-B Grocery
General Merchandise Associate
03.2018 - 03.2019
Job overview
- Balanced multiple responsibilities simultaneously during peak times while remaining focused on delivering exceptional service experiences.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Continually assessed departmental performance against established goals, implementing strategies to drive continuous improvement in sales and customer satisfaction.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
- Assisted in merchandising displays, creating visually appealing presentations that attracted customer attention and promoted sales.
- Collaborated with team members to achieve sales goals and drive revenue growth for the department.
- Supported inventory management efforts by accurately tracking merchandise and restocking shelves as needed.
- Worked closely with department managers to identify opportunities for improvement in product selection or presentation techniques.
- Participated in storewide promotions and events, enhancing overall brand visibility within the local community.
The RK Group
Catering Staff Member
02.2017 - 01.2018
Job overview
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Supported successful events by setting up venue spaces according to client specifications.
- Achieved safe food handling practices by following all necessary guidelines and procedures.
- Collaborated with team members to create memorable experiences for clients and guests.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Fuddruckers
Food Service Worker
07.2014 - 05.2017
Job overview
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
Whataburger
Food Service Worker
06.2013 - 09.2013
Job overview
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
McLennan Community CollegeWaco, TX
Graduate Certificate from Basic Peace Officer Course
12-2021
McLennan Community CollegeWaco, TX
Graduate Certificate from Emergency Medical Technician
12-2018
McLennan Community CollegeWaco, TX
Graduate Certificate from Firefighting/ Fire Protection Technology
05-2018
Ingram Tom Moore High SchoolIngram, TX
High School Diploma
05-2015
University Overview
- 88.340 GPA
- Elected Captain of Color guard
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- De-escalation techniques
- Patience and empathy
- Community engagement
- Criminal investigations
- Planning and coordination
- Human relations
- Emergency management
- Community relations
- Crisis intervention and deescalation
- Emergency vehicle operation
- Emergency response
- First aid
- Critical thinking
- Decision-making
- CPR/First aid certified
- Investigative skills
- Inter-agency coordination
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Police Officer
City of Lorena
08.2021 - 04.2025
Overnight Stocker and Receiver
Walmart
01.2020 - 01.2021
Warehouse Worker
Walmart
03.2018 - 04.2019
General Merchandise Associate
H-E-B Grocery
03.2018 - 03.2019
Catering Staff Member
The RK Group
02.2017 - 01.2018
Food Service Worker
Fuddruckers
07.2014 - 05.2017
Food Service Worker
Whataburger
06.2013 - 09.2013
McLennan Community College
Graduate Certificate from Basic Peace Officer Course
McLennan Community College
Graduate Certificate from Emergency Medical Technician
McLennan Community College
Graduate Certificate from Firefighting/ Fire Protection Technology
Ingram Tom Moore High School
High School Diploma
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