Christina Severance

Assessed and issued employee performance notifications; Customer service.

• Implemented loss prevention measures to minimize shrinkage and protect store assets.
• Provided ongoing training for staff members to ensure continued professional growth and improved performance.
• Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs effectively.
• Analyzed sales data to identify trends and opportunities for increased revenue generation.
• Monitored competitors'' activities within the market area to stay informed about industry trends that may impact store performance.
• Improved customer satisfaction through exceptional service, staff training, and efficient complaint resolution.
• Implemented new operational processes or systems to improve store efficiency and productivity, adapting quickly to changes in the retail landscape.
• Developed strong relationships with vendors to negotiate better pricing, delivery times, and product quality.
• Boosted employee morale with motivational initiatives, team-building activities, and open communication channels.
• Resolved escalated customer issues professionally while balancing client satisfaction with business needs efficiently.
• Streamlined inventory management for optimal stock levels, reducing waste and maintaining availability of in-demand products.
• Increased store sales by implementing effective marketing strategies and promotional events.
• Managed financial aspects of the store operations including budgeting, forecasting, payroll processing, expense control, and cash handling.
• Ensured compliance with company policies and procedures, as well as local regulations relating to safety and health standards.
• Coordinated special events such as product launches or seasonal promotions to drive traffic into the store.
• Collaborated with regional management on the development of targeted sales goals and strategies for success.
• Established a positive work environment where employees felt supported and valued in their contributions to the business''s success.
• Evaluated employee performance regularly through feedback sessions, setting objectives for improvement when needed.
• Assisted in recruiting top talent by conducting interviews, evaluating applicants'' skills, and providing recommendations for hire.
• Enhanced store appearance by overseeing regular maintenance, cleaning schedules, and attractive merchandise displays.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Supervised guests at front counter, answering questions regarding products.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Developed and implemented successful staff incentive programs to motivate employees.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

• Assisted with applicant process; Operated switchboard; Data entry; Filing; Operated fax and copier machines; Efficiently worked in Microsoft Word, Excel, and other spreadsheets.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

• Customer service; Data entry.

• Cleaned hotel rooms; Assisted in the laundry room; Dealt with guest services.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.