Christina Shaffer
Beaver Falls,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a hard worker and passionate job seeker with strong organizational skills. Ready to help team achieve company goals and have a strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Overview
7
7
years of professional experience
Work History
Medical Biller
HST
08.2020 - 10.2023
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Adhered to established standards to safeguard patients' health information.
- Filed and updated patient information.
- Liaised between patients, insurance companies, and billing office.
- Delivered timely and accurate charge submissions.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated monthly billing and posting reports for management review.
- Collaborated with customers to resolve disputes.
- Utilized various software programs to process customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Processed vendor and supplier payments on weekly basis.
United States Postal City Carrier
USPS
08.2016 - 10.2019
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Delivered packages and mail to business and people in local area.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Planned and cased mail in sequence of delivery for designated route.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Observed traffic and safety regulations for safe transport and delivery of mail.
Education
Bachelor of Arts - Communications
Slippery Rock University of Pennsylvania
Slippery Rock, PA01.2000
Skills
- Statement Billings
- Data Entry
- Client Inquiries
- Customer Service
- HIPAA Compliance
- Payments Posting
- Microsoft Office
- Invoice Processing
- Process Payments
- Time Management
- Work Prioritization
- QuickBooks Expertise
Timeline
Medical Biller
HST
08.2020 - 10.2023
United States Postal City Carrier
USPS
08.2016 - 10.2019
Bachelor of Arts - Communications
Slippery Rock University of Pennsylvania
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