Christina Sharpe
Lewisberry,Pennsylvania
Summary
Dynamic and results-oriented Regional Director of Operations, Administration, and Accounting with extensive experience in managing diverse projects, including staff, inventory, and administration across multiple locations. Proficient in ADP Workforce Now, ensuring accurate payroll processing, system management, and data integrity. Recognized for providing strategic insights and effectively collaborating with cross functional teams to support workforce planning and organizational goals. A focused manager and expert in operations, with a proven track record in strategic planning, process improvement, and team leadership. Adept at managing timelines, budgets, optimizing resources, and ensuring compliance with organizational policies.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Staff Accountant
The Girl Scouts in the Heart of PA
07.2024 - Current
- Maintain general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Prepare and process journal entries to record in general ledger and maintain consistent documentation.
- Provide journal entries and perform accounting on accrual basis.
- Participate in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
- Monitor accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Maintain integrity of general ledger and chart of accounts.
- Prepare working papers, reports and supporting documentation for audit findings.
- Execute financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements, and month-end accruals.
- Monitor cash flow closely to ensure sufficient funds were available for operational needs.
- Assist comptroller with year-end financial audits.
Regional Director of Administration
Titan Hotel Group
04.2022 - 07.2024
- Managed administrative functions including accounting, payroll, and operations across multiple locations
- Led and processed multistate payroll for nearly 800 salaried and hourly employees, in addition to leading recruitment efforts, attracting and hiring top talent for 17 hotel locations and including the corporate office
- Managed HR functions, including onboarding, training, and performance management
- Leveraged ADP Workforce Now, successfully customized and standardized reports to enhance data visibility and support informed decision-making across organization
- Utilized ADP Onboarding to create a streamlined and engaging experience for new hires, promoting efficiency and integration into the company culture
- Develop and implement new HR policies
- Provide training and development for a team of managers and staff, offering guidance and support as needed
- Administered and maintained ADP Workforce Now, ensuring data accuracy and security while managing system upgrades, testing, and implementation of new modules
- Identified opportunities for enhancing efficiency and accuracy in payroll and HRIS operations, implementing best practices for continuous improvement
- Evaluated operational performance and develop improvement plans, specific to the needs of each staff member
- Worked with senior management to align administrative functions with business goals
- Generated reports and analytics to support decision-making processes and strategic workforce planning in collaboration with finance and accounting teams (also ensuring operational metrics and regional performance)
- Managed the acquisition and renewals of all licenses across locations, ensuring compliance with state and local regulations
- Created and distribute bi-weekly and monthly newsletters to all employees to enhance communication and engagement
- Developed and implement comprehensive SOPs for hotel operations, improving consistency and efficiency
Regional Director of Operations
Titan Hotel Group
05.2019 - 04.2022
- Managed and streamlined operational processes across departments, ensuring compliance and regulations and standards
- Led and mentored staff, fostering a high-performance culture
- Developed and implement strategies to achieve organizational goals
- Prepared and managed budgets to optimize resource allocation and reduce operational costs
- Identified and implement efficiency improvements
- Tracked key performance indicators (KPIs) to ensure targets are met, identifying opportunities for improvement
- Negotiated and managed vendor contracts and relationships
- Enhanced customer service and satisfaction levels
- Worked closely with other departments to support overall business objectives
General Manager
Titan Hotel Group
08.2018 - 05.2019
- Led a team of 30+ employees in daily operations, ensuring adherence to company standards and policies
- Implemented strategic initiatives resulting in an increase in revenue year-over-year
- Oversaw budgeting and financial planning, achieving a 10% reduction in operational costs through efficient resource allocation
- Directed recruitment, training, and performance evaluations for staff, fostering a cohesive and high-performing team environment
- Managed vendor relationships and negotiated contracts, resulting in improved service levels and cost savings
- Developed and executed marketing campaigns that enhanced brand visibility and customer engagement
- Analyzed market trends and customer feedback to adjust business strategies, resulting in improved customer satisfaction scores by 15%
Assistant General Manager
Driftwood Hospitality Management
02.2013 - 08.2019
- Assisted in managing daily operations of the hotel to ensure high standards of service and guest satisfaction
- Supervised and trained a team of 20+ employees, fostering a positive work environment and promoting professional development
- Collaborated with the General Manager to develop and implement business strategies that increase revenue and optimize operational efficiency
- Monitored inventory levels, manage supply orders, and oversee vendor relationships to ensure cost-effective purchasing
- Handled customer complaints and feedback, implementing solutions to enhance guest satisfaction
Education
Associates - Business Administration
University of South Alabama
Skills
- Bank reconciliation
- Monthly account / bank reconciliation
- Accounts receivable
- Monthly journal entries
- Payroll processing
- Microsoft Excel proficiency
- Payroll administration
- General ledger accounting
- Staff training and development
- Brand awareness
- Customer satisfaction
- Operations management
Awards
Excellence Award, 2019, Achieving among the highest customer satisfaction scores in the region.
Timeline
Staff Accountant
The Girl Scouts in the Heart of PA
07.2024 - Current
Regional Director of Administration
Titan Hotel Group
04.2022 - 07.2024
Regional Director of Operations
Titan Hotel Group
05.2019 - 04.2022
General Manager
Titan Hotel Group
08.2018 - 05.2019
Assistant General Manager
Driftwood Hospitality Management
02.2013 - 08.2019
Associates - Business Administration
University of South Alabama
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