Christina Shaw
Palm Bay
Summary
Well-qualified HR leader skilled in managing employees, associates and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and persuasive communicator with open and authoritative style.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Digital Marketing Specialist
Ultimate branding (UBC)
10.2023 - Current
- Implemented new strategies to improve click-through rates and conversion.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Created social media content with innovative brand messaging to support new product launches.
- Monitored digital marketing analytics, identifying trends and making data-driven adjustments to improve performance.
Lead Veterinary Technician
Brevard Aid To Animals-Melbourne, FL
06.2022 - Current
- Assisted veterinarians with surgical procedures, ensuring accurate preparation of instruments, medication administration, and post-operative care.
- Coordinated with external laboratories for prompt and accurate diagnostic test results, aiding veterinarians in determining the best course of treatment.
- Continuously updated professional knowledge of advancements within veterinary medicine to provide optimal care for patients.
- Streamlined inventory management processes to maintain optimal levels of medical supplies and equipment for daily clinic operations.
- Managed adjoining veterinary supply shop that sold medications, animal food, and pet equipment.
- Mentored junior veterinary technicians through hands-on training sessions, sharing knowledge of best practices in animal care.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Organized and led staff orientation programs and training to promote collaboration.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Facilitated open communication channels between employees and management by conducting regular tech meetings.
Veterinary Technician
Capital Veterinary Specialists-Jacksonville, FL
02.2022 - 07.2022
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Developed trusting relationships with clients through empathetic communication and support during difficult decisions regarding their pets'' health statuses.
- Adapted effectively to fast-paced working environments requiring critical thinking and problem-solving skills in high-pressure situations.
ICU Vet Technician
Veterinary Specialty Center-Melbourne, FL
01.2022 - 03.2022
- Facilitated seamless transitions between pre-operative preparations and post-operative recovery periods for patients.
- Increased client satisfaction by providing thorough follow-up care after surgery, addressing concerns promptly.
- Optimized surgical outcomes with meticulous attention to detail during all aspects of patient care..
- Continuously updated skills through professional development courses, staying current with advancements in veterinary medicine.
- Ensured efficient clinic operations by managing surgical schedules and maintaining accurate records of procedures performed.
- Developed and implemented safety protocols to protect staff, guests and animals.
- Helped improve animal wellbeing by advising owners on better care strategies and treatment options.
Surgery Vet Tech
Palm Bay Animal Clinic-Palm Bay, FL
06.2021 - 02.2022
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Promoted a positive work environment by fostering strong relationships with colleagues and consistently demonstrating enthusiasm for providing quality care to patients.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Maintained detailed records of animal health care and diagnostic treatments.
Vet Technician
Island Animal Hospital
07.2019 - 01.2021
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Administered medications to animals in treatment and documented changes in condition.
- Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
Server/Manager on Duty
Outback Steakhouse
10.2016 - 05.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
Vet Tech/Receptionist
Animal Specialty And Emergency Hospital
04.2015 - 10.2016
- Answered phone promptly and directed incoming calls to correct offices.
- Promoted a collaborative work environment by assisting veterinarians and fellow technicians in sharing knowledge and best practices.
- Ensured accurate recordkeeping for each surgery by diligently documenting procedure details, medication administration, and patient progress.
- Optimized inventory management for surgical supplies by tracking usage patterns and reordering items proactively to avoid shortages or delays in treatment.
- Collaborated effectively with the veterinary team when faced with challenging cases or emergencies to provide optimal patient outcomes.
Server and Bartender
Chilis Bar And Grill
06.2011 - 08.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Science - Veterinary Technology
St. Petersburg College
Tampa, FL05.2021
Bachelor of Science - Organizational Management
Eastern Florida State College
Cocoa, FL05.2019
Certificate - Scientific Workplace Preparation
Eastern Florida State College
Cocoa, FL05.2019
Associate of Arts - General Studies
Eastern Florida State College
Cocoa, FL05.2014
High School Diploma -
Cocoa Beach Junior/Senior High School
Cocoa Beach, FL05.2011
Skills
- Social Media Marketing
- Marketing Strategies
- Coaching leadership
- Managing employee relations
- Stock counts
- Organizational Development
- Problem-Solving
- Staff Management
- Employee Handbook Development
- Inventory purchasing
- Attention to Detail
- Inventory organization
Accomplishments
- Updated Veterinary office and laboratory procedures in alignment with Veterinary medicine developments and technology.
Certification
- Veterinary Technician License, 11/01/21, Present
Assessments
- Medical receptionist skills, Proficient, 06/01/22
- Bartending, Proficient, 05/01/22
- Office manager, Proficient, 09/01/22
- Working with MS Word documents, Proficient, 07/01/21
- Written communication, Proficient, 08/01/21
- Recruiting, Proficient, 10/01/23
- Work style: Reliability, Proficient, 12/01/21
- Administrative assistant/receptionist, Proficient, 10/01/23
- Sales skills, Proficient, 05/01/21
- Basic maintenance and repair, Proficient, 09/01/23
- Veterinary technician, Proficient, 06/01/22
- Customer service, Proficient, 11/01/23
- Supervisory skills: Motivating & assessing employees, Proficient, 07/01/21
- Filing & organization, Proficient, 03/01/24
- Call center customer service, Proficient, 04/01/24
- Retail customer service, Proficient, 07/01/23
- Legal skills, Proficient, 09/01/23
- Work motivation, Proficient, 02/01/22
- Management & leadership skills: Impact & influence, Proficient, 01/01/23
- General manager (hospitality), Proficient, 07/01/21
- Basic attention to detail, Proficient, 01/01/23
Timeline
Digital Marketing Specialist
Ultimate branding (UBC)
10.2023 - Current
Lead Veterinary Technician
Brevard Aid To Animals-Melbourne, FL
06.2022 - Current
Veterinary Technician
Capital Veterinary Specialists-Jacksonville, FL
02.2022 - 07.2022
ICU Vet Technician
Veterinary Specialty Center-Melbourne, FL
01.2022 - 03.2022
Surgery Vet Tech
Palm Bay Animal Clinic-Palm Bay, FL
06.2021 - 02.2022
Vet Technician
Island Animal Hospital
07.2019 - 01.2021
Server/Manager on Duty
Outback Steakhouse
10.2016 - 05.2020
Vet Tech/Receptionist
Animal Specialty And Emergency Hospital
04.2015 - 10.2016
Server and Bartender
Chilis Bar And Grill
06.2011 - 08.2015
Associate of Science - Veterinary Technology
St. Petersburg College
Bachelor of Science - Organizational Management
Eastern Florida State College
Certificate - Scientific Workplace Preparation
Eastern Florida State College
Associate of Arts - General Studies
Eastern Florida State College
High School Diploma -
Cocoa Beach Junior/Senior High School
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