Summary
Overview
Work History
Education
Skills
Websites
Timeline
ResearchAssistant

Christina Shepherd

Summary

Emotionally intelligent sales professional with over 20 years of experience in engaging customers and prospects. Proven track record in appointment setting, customer relations, and achieving sales goals. Open to new challenges and eager to contribute a positive perspective to an innovative company that prioritizes customer and employee satisfaction.

Overview

19
19
years of professional experience

Work History

Auto Transport Agent

Suprema Freight Solutions, Inc.
Glen Cove, NY
11.2020 - 12.2023
  • Developed and nurtured relationships with auto shippers and receivers
  • Coordinated transportation logistics efficiently
  • Managed the CRM system, ensuring accurate and timely updates
  • Collaborated with cross-functional teams to ensure smooth operations.

Appointment Setter

Premium Marketing Enterprises Corp.
Farmingville, NY
06.2012 - 07.2014
  • Applied strong product and service knowledge during outgoing sales calls, driving sales objectives
  • Provided administrative support to team members, including document management and scheduling
  • Facilitated free consultations between potential customers and sales representatives
  • Ensured efficient communication by accurately recording messages for staff and management
  • Managed high call volumes while adhering to predetermined quotas
  • Established initial points of sale for Nationwide and Allstate Insurance brokers via phone calls and emails.

Inbound/Outbound Sales Call Center Agent

XM/Sirius Satellite Radio
Knoxville, TN
06.2010 - 06.2011
  • Educated customers on XM/Sirius Satellite Radio options, assisting them in making informed decisions
  • Maintained a calm and friendly demeanor, effectively de-escalating stressful situations
  • Built impactful relationships with customers, contributing to business development
  • Explained billing procedures, processed payments, and assisted with payment option setup
  • Evaluated customer account information to address current issues and propose solutions
  • Provided fast, friendly, and knowledgeable service for routine inquiries and service complaints.

Telephone Sales Representative

Orleans Industrial
Bohemia, NY
03.2005 - 03.2009
  • Utilized scripted sales strategies to engage with customers via manual dialing and automatic systems
  • Scheduled appointments with interested customers based on availability
  • Responded promptly, courteously, and knowledgeably to information requests
  • Successfully de-escalated complaints, resulting in high customer satisfaction scores
  • Conducted outbound calls to private individuals and businesses for sales solicitation.

Education

Bachelor of Applied Science (BAS) in Accounting -

University of Phoenix
02.2026

High School Diploma or Equivalent -

Patchogue Medford High School
07.2003

Skills

  • Appointment Setting
  • Motivating Self & Others
  • Objection Handling
  • Communication
  • Active Listening
  • Inter/Intrapersonal Skills
  • Emotional Intelligence
  • Leadership
  • Self Awareness (Strengths & Weaknesses)
  • Quick Learner
  • Forward Thinker
  • Problem Solver

Websites

Timeline

Auto Transport Agent

Suprema Freight Solutions, Inc.
11.2020 - 12.2023

Appointment Setter

Premium Marketing Enterprises Corp.
06.2012 - 07.2014

Inbound/Outbound Sales Call Center Agent

XM/Sirius Satellite Radio
06.2010 - 06.2011

Telephone Sales Representative

Orleans Industrial
03.2005 - 03.2009

Bachelor of Applied Science (BAS) in Accounting -

University of Phoenix

High School Diploma or Equivalent -

Patchogue Medford High School

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Christina Shepherd