Christina Sherman
Grove City,United States
Summary
Strong leader and problem-solver dedicated to streamlining operations and promoting organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
QA Complaints & Investigations
Estate Information Services
04.2012 - Current
- Ensured compliance with relevant laws, regulations, and policies throughout all aspects of investigative work.
- Streamlined case management processes, resulting in a significant reduction of backlog cases.
- Reduced risk exposure by conducting thorough internal investigations, identifying vulnerabilities, and recommending corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Bankruptcy Vendor Liaison Representative
Discover Financial Services, DFS
01.2010 - 03.2012
- Enhanced vendor relationships by establishing clear communication channels and addressing concerns promptly.
- Facilitated dispute resolution between internal departments and vendors, fostering positive working relationships and minimizing disruptions to operations.
- Acted as a liaison between the company and vendors, ensuring timely communication of any changes in requirements or specifications.
- Conducted regular training sessions for internal teams on vendor management best practices, enhancing overall team efficiency and effectiveness.
- Checked records for accuracy and completeness, and corrected errors.
- Processed and scanned files into electronic databases.
- Accessed and used computer software applications to update and maintain records.
- Retrieved and disseminated information from computer databases.
Bankruptcy Specialist
Discover Financial Services, DFS
01.2004 - 01.2009
- Enhanced client satisfaction with timely and accurate processing of bankruptcy cases.
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Maintained strict adherence to regulatory guidelines, ensuring full compliance with federal and state bankruptcy laws.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
Training Specialist
Discover Financial Services, DFS
01.2000 - 01.2003
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding process for new hires, resulting in reduced time to productivity.
- Led workshops on various topics such as leadership development, communication skills, and time management, improving employee competencies across the organization.
- Coordinated administrative functions necessary to deliver and document training programs.
- Created and maintained detailed training records and reports for management review.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Team Coach
Discover Financial Services, DFS
01.1995 - 01.1999
- Improved team performance by implementing effective coaching strategies and setting clear goals.
- Increased employee retention through personalized coaching sessions and skill development programs.
- Enhanced overall team productivity by creating a positive work environment and promoting open communication among team members.
- Reduced errors in daily tasks with thorough training sessions and regular feedback on individual performances.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
Collections Specialist
Discover Financial Services, DFS
04.1989 - 01.1994
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Enhanced department productivity with ongoing training and development programs for collections staff members.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
Education
High School Diploma -
Westland High School
Galloway, OH06.1986
Skills
- Data Interpretation
- Legal Compliance
- Employee Development
- Staff Training
- Scheduling and Coordinating
- Professional Demeanor
- Problem-solving abilities
- Self Motivation
- Work Planning and Prioritization
- Attention to Detail
- Excellent Communication
- Reliability
Affiliations
- Make A Wish Foundation Committee
- Juvenile Diabetes Committee Member
Additional Information
I have attended 32 self study training courses and 155+ instructor led training classes and seminars. I am a 5 time Discover Excellence award winner and have received 11 Discover Innovation rewards. I have been an active volunteer for Habitat For Humanity, Central Ohio Food Bank, Make A Wish Foundation, Juvenile Diabetes Foundation and the Mill Run Gardens & Care Nursing Home.
Timeline
QA Complaints & Investigations
Estate Information Services
04.2012 - Current
Bankruptcy Vendor Liaison Representative
Discover Financial Services, DFS
01.2010 - 03.2012
Bankruptcy Specialist
Discover Financial Services, DFS
01.2004 - 01.2009
Training Specialist
Discover Financial Services, DFS
01.2000 - 01.2003
Team Coach
Discover Financial Services, DFS
01.1995 - 01.1999
Collections Specialist
Discover Financial Services, DFS
04.1989 - 01.1994
High School Diploma -
Westland High School
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