Christina Sherriff-Kennedy
Montego Bay ,JA
Summary
Customer-focused professional with experience in managing and nurturing client relationships in various industries. Strengths lie in delivering high-quality customer service, resolving concerns efficiently, and establishing trust with diverse clientele. Demonstrated positive impact on previous roles by retaining key accounts and facilitating productive communication between clients and internal teams. Skilled at using CRM software to track interactions and measure success of customer relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Relationship Officer
JN Bank
Montego Bay , Jamaica
09.2020 - Current
- Developed and implemented strategies to build strong customer relationships with clients.
- Maintained accurate records of customer interactions, inquiries, complaints, sales.
- Identified potential opportunities for upselling or cross-selling products and services.
- Prepared monthly performance reviews of client accounts under my responsibility.
Client Service Representative
JN Bank
Montego Bay , Jamaica
02.2016 - 09.2020
- Maintained customer records in the database system.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Performed administrative tasks such as filing documents and responding to emails.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
Education
Bachelor of Science - Business Administration And Management
Montego Bay Community College
Montego Bay, Jamaica11-2022
High School Diploma -
Rusea's High School
Hanover, Jamaica11-2012
Skills
- Client Needs Assessment
- Training and mentoring
- Proficient in Microsoft and SPSS
- Account Management
- Customer Relations
- Schedule Management
- Business Development
- Multi-phase project management
Certification
- Level 2 HEART Business Administration
Accomplishments
- Loan officer of the year
- Highest Portfolio growth in company
Timeline
Client Relationship Officer
JN Bank
09.2020 - Current
Client Service Representative
JN Bank
02.2016 - 09.2020
Bachelor of Science - Business Administration And Management
Montego Bay Community College
High School Diploma -
Rusea's High School
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