Summary
Overview
Work History
Education
Skills
Timeline

Christina Shiner

West Jordan,UT

Summary

Dynamic individual. Quality focused, committed to approaching tasks with tenacity and attention to detail. Works well in diverse situations.

Overview

21
21
years of professional experience

Work History

Customer Service Coordinator

Banfield Pet Hospital
West Valley, UT
03.2019 - Current
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Answered owner animal health questions and advised on best care practices.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Cleaned and disinfected exam areas to prevent diseases and control odors.
  • Entered data from pet records and office visits into computer system.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Completed patient referrals to other medical specialists.
  • Maintained current and accurate medical records for patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Enhanced office productivity by handling high volume of callers per day.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Maintained cash drawer of $100 or more per shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Speaking with new and existing clients about Optimum Wellness Plans about how it helps with preventative care with cost saving measures.
  • Calling Optimum Wellness Plan clients of upcoming services due and scheduling those appointments.

Risk Operations Analyst

Elwood Staffing
South Jordan, UT
08.2013 - 12.2018
  • Verified data integrity and accuracy of associates information in Company Database against information found in Tracker/EVerify
  • Verified data integrity and accuracy of client's disqualifying criminal criteria for criminal background checks
  • Reviewed background checks against client's disqualifying criminal criteria within three hour turn around time. Triggered pre-adverse and adverse action letters when needed
  • Reviewed Motor Vehicle Reports against Elwood Staffing's driving criteria. Triggered pre-adverse and adverse action letters when needed
  • Answered branch questions received through email, ticketing system, phone, and instant messaging on background checks, drug screens, background check packages, client's disqualifying criminal criteria, and motor vehicle reports
  • Collaborated with IT Programming Department to create searchable database that could be used by both Risk Operations and branches to enter new disqualifying criminal client criteria or update existing disqualifying criminal client criteria. Allowed easier access to disqualifying criminal criteria for both Risk Operations and branches cutting search time by 90% when scoring background checks, doing daily audits, or placing associates
  • Trained 89% of Elwood Branches on new database in 3 weeks
  • Trained internal staff to order background checks and motor vehicle reports through primary vendors
  • Daily audits on associates filled to assignments day before. Reviewed for new clients added that are missing disqualifying criminal criteria. If correct background check packages were used when background checks came back clear. If associate meets disqualifying criteria if previously used background check was used to place associate on new assignment
  • Backup for DOT verifications
  • Used and maintained basic office equipment

Patient Service Representative

Sutter Physician Services
West Valley City, UT
10.2013 - 12.2015
  • Received calls from patients and would document reason for call and have on-call nurse to contact them back.
  • Contacted on-call doctors for patients and Hospitals
  • Took orders for medical equipment to be delivered
  • Assisted with training of new employees
  • Scheduled Appointments

Telerecruiter & Administrative Assistant

American Red Cross Blood Services
Murray, UTAH
01.2003 - 07.2013
  • Verified data integrity and accuracy in DMIS database and Hemaspheare
  • Responded to customer requests via telephone and email
  • Document Control contact for Donor Recruitment Department
  • Created mobile blood drive publicity packets using correct campaign materials for upcoming blood drives
  • Ordered and tracked inventory office supplies
  • Inventoried and sent out promotional items for blood drives
  • Worked with manager over drivers and loaders to devise ways to make sure promotional items were not left behind
  • Sent and distributed interoffice and outgoing mail-including FedEx
  • Backup for reception desk and Executive Administrative Assistance
  • Assisted in tracking Red Cord program for high school students from Utah. Made sure qualifying students received their cords for in time for graduation
  • Supervised and assigned jobs for department volunteers-assigned out work, trained, checked for accuracy, counseled if applicable, backup plan to complete work if volunteers did not show
  • Coordinated invitations, tracking of service awards, for annual Volunteer Luncheon
  • Provided high level of administrative support to department that covered from St. George to Logan
  • Ran reports, collated data, collected data, and sent out results to appropriate people
  • Proficient with office machines, kept them stocked and working
  • Answered and directed phone calls
  • Assisted both internal and external customers at all times
  • Tracked fleet department vehicle usage and maintenance
  • Verified data integrity and accuracy of donors information in InTouch
  • Scheduled blood donation appointments for established blood donors for donor centers
  • Did reminder calls day before for donors and change appointments when needed
  • Called to remind donors of upcoming mobile blood drives

Education

Associate of Science - General Studies

Salt Lake Community College, Taylorsville, Utah

Skills

  • Multiple line phones
  • Clerical Support
  • Schedule Coordination
  • Microsoft Office Suite
  • Documentation and Recordkeeping
  • Office Equipment Management
  • Pharmacy Correspondence
  • Patient Database Maintenance
  • Customer Service

Timeline

Customer Service Coordinator - Banfield Pet Hospital
03.2019 - Current
Patient Service Representative - Sutter Physician Services
10.2013 - 12.2015
Risk Operations Analyst - Elwood Staffing
08.2013 - 12.2018
Telerecruiter & Administrative Assistant - American Red Cross Blood Services
01.2003 - 07.2013
Salt Lake Community College - Associate of Science , General Studies

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Christina Shiner