Summary
Overview
Work History
Education
Skills
Timeline
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Christina Silaco

Greeley,CO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Commercial Fleet Service Advisor

Volta Grid
03.2023 - Current
  • Analyzed fleet data to identify trends in vehicle performance issues, suggesting proactive solutions to prevent downtime.
  • Regularly reviewed established protocols for improvement opportunities resulting in increased overall efficiency within the department.
  • Made repair recommendations and managed delivery of repairs by setting and managing customer expectations.
  • Established excellent rapport with both internal teams and external partners involved in fleet service procedures.
  • Coordinated repairs for consistent quality, ensuring all vehicles met safety standards and requirements.
  • Maintained accurate record keeping of maintenance histories, ensuring compliance with industry regulations and company policies.
  • Assisted in budget management by identifying cost-saving opportunities within the department''s operational expenses.

Central Dispatcher

SRM Concrete
08.2020 - 03.2023
  • Answer incoming calls and communications
  • Coordinates response and delivery of received information to field staff
  • Dispatches and deploys staff, vehicles, and/or units based on communications received
  • Processing orders and ensuring that all client requirements are met in a timely manner
  • Schedule drivers for delivery selects most efficient routes for each driver
  • Monitors drivers working hours to ensure compliance with federal and state laws and regulations.
  • Establishing new sales leads and maintaining relationships with existing clients
  • Presenting and demonstrating the value of products and services to prospective buyers
  • Providing after-sales service to ensure client satisfaction

Building Materials Regional Manager

CEMEX Inc.
08.2004 - 08.2021
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Identified above-average stores for acquisition of under-performing stores, and implemented change management and network restructuring strategies.
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.

Education

Associate of Arts - Business Management

Kingsborough Community College of The City University of New York
Brooklyn, NY
05.1994

Skills

  • Excellent interpersonal and customer service skills
  • Strong analytical and problem-solving skills
  • Ability to prioritize tasks, delegating when appropriate
  • Ability to operate or to quickly learn a variety of communication systems
  • Strong understanding and ability to optimize sales processes
  • Comfortable prospecting clients as well as upselling and cross selling

Timeline

Commercial Fleet Service Advisor

Volta Grid
03.2023 - Current

Central Dispatcher

SRM Concrete
08.2020 - 03.2023

Building Materials Regional Manager

CEMEX Inc.
08.2004 - 08.2021

Associate of Arts - Business Management

Kingsborough Community College of The City University of New York

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Christina Silaco