Christina Silva
San Antonio,TX
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued. Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence. Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role. Educated professional with a strong desire to deliver outstanding client experiences. Used to working hard and driving rapport with employees and customers alike. Pursuing a customer service executive position with new organization. Iam a individual with great ability in communication developing a strong dynamic and detail oriented personality and strong people skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Ironworker Apprentice
S&S erectors
Dallas, TX
04.2021 - 02.2022
- Conducted fire safety inspections of buildings and equipment to ensure compliance with state regulations.
- Monitored fire alarm systems and responded to emergency calls.
- Responded quickly and efficiently to reports of smoke or other signs of a possible fire within a facility.
- Examined areas for combustible materials that may be hazardous when exposed to heat sources or sparks.
- Conducted ongoing assessments of potential risks associated with various activities being performed in designated areas.
- Stood ready with fire suppression equipment such as fire extinguishers to watch for flare-ups.
- Removed flammable materials from reach of ignition sources to minimize fire risk.
Ironworker Apprentice
deb steel
San Antonio, TX
02.2021 - 12.2021
- Set up and operated welding machines to weld components together.
- Cleaned work areas, equipment, tools, materials, and supplies using brooms, rags, scrapers, brushes, shovels, or portable vacuums.
- Connected parts by bolting them together using wrenches or other hand tools.
- Conducted fire safety inspections of buildings and equipment to ensure compliance with state regulations.
- Monitored fire alarm systems and responded to emergency calls.
- Inspected fire extinguishers, hoses, hydrants, and other related items for proper operation.
- Provided training on proper fire safety techniques to staff members.
Fire & Water Restoration Cleaner
Blackmon Mooring
San Antonio, TX
01.2010 - 04.2012
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Polished furniture to remove dust and dirt buildup.
- Transported trash bags to designated disposal areas.
- Scrubbed walls to remove scuff marks or stains.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Replaced air filters on heating and ventilation systems as needed.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Sanitized frequented areas and equipment using approved supplies.
- Cleaned building floors by sweeping, mopping or vacuuming.
Lead Professional House Cleaner
Merry Maids
San Antonio, TX
04.2003 - 08.2009
- Maintaining inventory of necessary cleaning supplies and equipment.
- Leading a team of house cleaners in completing assigned tasks within the allotted time frame.
- Inspecting premises after completion of each job to ensure quality standards have been met.
- Developing and implementing strategies for improving overall efficiency in the workplace.
- Cleaning carpets, floors, walls, windows, furniture and fixtures as required by customers.
- Advising clients on proper maintenance techniques for keeping their homes clean between visits from professional cleaners.
- Training new employees in proper methods of house-cleaning services.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Catering Server
Texas Personnel Services
San Antonio, TX
07.1996 - 09.2000
- Prepared and served food items to guests in a timely manner.
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Set up tables with appropriate linens and silverware prior to each event.
- Provided excellent customer service throughout the duration of an event.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Loaded supplies and food into delivery vans and unloaded at events.
- Worked multi-course dinners with pre-plated foods.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Provided exceptional customer service, addressing guests' needs and inquiries promptly.
Education
GED -
Brackenridge High School
San Antonio, TX08-1998
Associate of Applied Science - Human Services Counseling
San Antonio College
San Antonio, TXSkills
- Safety awareness
- Layout marking
- Heavy Lifting
- Fall protection
- Precision measuring
- Concrete reinforcement
- Construction safety
- Event Setup
- Food presentation
- Safe Food Handling
- Event Setup and Breakdown
- Detail Oriented
- Efficient time management
- Upholstery Cleaning
- Strong Work Ethic
- Customer Service
- Residential Cleaning
- Customer service-focused
Affiliations
I enjoy spending family time and enjoy helping others. I attend church regularly and enjoy volunteering for the community.
Certification
- obtained osha 10 hr construction industry course
- obtained osha 10 hr safety course
- obtained ironworkers fall protection training course
- tabc certificate
- food handlers certificate
Languages
Spanish
Limited
Custom
- I offer flexability and am willing to above and beyond to achieve
- motivated and driven
Timeline
Ironworker Apprentice
S&S erectors
04.2021 - 02.2022
Ironworker Apprentice
deb steel
02.2021 - 12.2021
Fire & Water Restoration Cleaner
Blackmon Mooring
01.2010 - 04.2012
Lead Professional House Cleaner
Merry Maids
04.2003 - 08.2009
Catering Server
Texas Personnel Services
07.1996 - 09.2000
- obtained osha 10 hr construction industry course
- obtained osha 10 hr safety course
- obtained ironworkers fall protection training course
- tabc certificate
- food handlers certificate
GED -
Brackenridge High School
Associate of Applied Science - Human Services Counseling
San Antonio College
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