Summary
Overview
Work History
Education
Skills
Timeline
Generic
Christina Silva

Christina Silva

Ontario,CA

Summary

With a proven track record at Amazon, I excel in customer engagement and workflow planning, enhancing operational efficiency and client satisfaction. Leveraging leadership and database administration skills, I've significantly improved team productivity and data management processes, demonstrating a strong commitment to excellence and a proactive approach to challenges.

Overview

11
11
years of professional experience

Work History

Retail Store Associate III

Amazon
Naples, FL
09.2024 - Current
  • Coordinated inventory, stocking, and ordering.
  • Assess training needs of personnel and develop appropriate training programs accordingly.
  • Produced reports and maintained training documents to support training activities.
  • Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.
  • Create postive team environments to make the workplace more productive.
  • Maintained and enforced company policy

Customer Service Representative

Amazon
Fort Myers, FL
01.2024 - 09.2024
  • Collaborated with team members to develop best practices for
    consistent customer service satisfaction.
  • Handled escalated situations efficiently, finding satisfactory resolutions for both customers and the company alike.

Office Manager

Elite Family Medical Center
Upland, CA
04.2022 - 04.2023
  • Maintained computer and physical filing systems.
  • Established workflow processes, monitored daily productivity and
    implemented modifications to improve overall performance of personnel.
  • Assessed processes and procedures, complying with OSHA and HIPAA
    regulations.
  • Created and managed electronic patient records, encompassing data
    entry and administrative functions related to insurance, billing and
    accounts receivable.
  • Supported in training successful staff on all policies and procedures.
  • Communicated effectively with staff members, physicians and patients,
    employing active listening and interpersonal skills.
  • Provided proper scheduling of patients, ensuring timely and effective
    allocation of resources and calendars.

Manufacturing Associate II

Bio-Rad Laboratories, Inc
Irvine , CA
11.2013 - 10.2021
  • Inspected finished products for quality and adherence to customer
    specifications.
  • Made sure that products were produced on time and are of good
    quality.
  • Examined incoming materials and compared to documentation for
    accuracy and quality.
  • Organized work to meet demanding production goals.
  • Prepared reports and technical documentation of day-to-day production
    processes.
  • Calibrated machines to maintain required productivity levels and
    adherence to quality standards.
  • Monitored employee actions for adherence to safety procedures.

Education

Business Administration Certification -

San Joaquin Valley College
Ontario, CA
08-2022

High School Diploma -

La Vista High School
Fullerton, CA
06-2010

Skills

  • Professional appearance
  • Customer engagement
  • Promotional strategies
  • Store maintenance
  • Reliability and punctuality
  • Leadership
  • Database Administration
  • Workflow Planning
  • Banking Operations
  • Account Reconciliation
  • Credit and Collections
  • Information Protection
  • Team Bonding
  • Policy and Procedure Modification
  • Business Administration
  • Billing and Invoicing
  • Calendar Management
  • Policy Implementation
  • Organizational Skills
  • Coaching and Training

Timeline

Retail Store Associate III

Amazon
09.2024 - Current

Customer Service Representative

Amazon
01.2024 - 09.2024

Office Manager

Elite Family Medical Center
04.2022 - 04.2023

Manufacturing Associate II

Bio-Rad Laboratories, Inc
11.2013 - 10.2021

Business Administration Certification -

San Joaquin Valley College

High School Diploma -

La Vista High School

Similar Profiles

CREATE PROFILE
Christina Silva