CHRISTINA SILVESTRE

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.

Reason for leaving: Relocating to Montana

• OIC when Postmaster is out of office/on leave
• Organized inventory shelves to ensure items were easily accessible for customers
• Retail and EPS inventory orders/supplies
• Accountability of carrier accountables (keys/signature required items)
• Accountability of safe/stamp and till counts
• Scheduling
• AM/PM reports
• Coached new associates on proper methods for selling products or services
• Recognized opportunities for upselling products or services to increase sales revenue
• Performed cashiering duties such as handling payments, issuing receipts, and balancing daily registers
• Developed relationships with clients through regular follow-up calls and emails to ensure continued satisfaction
• Worked mail/packages

Reason for leaving: Reclocated to Hawaii

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Reason for leaving: Obtained career with upward mobility