Christina Singh
Saint Albans
Summary
Dedicated and compassionate Patient Coordinator with a background in customer service and healthcare administration, ready to contribute to a dynamic team.
Overview
5
5
years of professional experience
Work History
Radiology Image Library Associate
Memorial Sloan Kettering
11.2024 - Current
- Perform routine digitizing of submitted CDs as described in the Dept. of Radiology Policy and Procedure Manual.
- Responsible for uploading radiographic studies from clinic areas within the Hospital on a consistent and timely basis.
- Review orders in Epic for each examination. Modifies orders to correlate with submitted studies. Reviews for completeness (i.e., UPS slip, written report, exam complete)
- Call requesting service area when orders are not available for release and follows-up on status of these orders.
- Identify order priority of submitted studies and organizes appropriately by Stat Read, Stat File, Read and File Only classifications.
- Accurately enters patient demographics, name, MRN, pt. type, account number, requesting physician, clinical information, into Epic.
- Enter all patient procedure codes accurately into the Epic , prints additional PPF’s when needed. Updates the system with correct procedure code when procedure has been modified.
- Document reason why images cannot be digitized.
- Maintain an accurate record, through the radiology information system Epic, of all CD movement and file maintenance procedures.
- Ensure that the logbook in Film Digitizing Dept. is completed for all submitted studies.
- Track all CDs sent to the PACS Support Group for evaluation.
- Responds to requests, from clinics, for submitted studies.
Patient Service Representative
Mount Sinai Health System
05.2023 - 11.2024
- Answer 70-100 patient calls per day in a fast-paced call center.
- Provides clerical and administrative support to physicians and is a liaison between departments.
- Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies.
- Coordinate appointments, tests, consultations, treatments, and surgeries according to medical urgency.
- Schedule radiology testing/procedures in EIDX, EPIC and RIS according to department guidelines. Schedule appointments for a multi-specialty group.
- Schedule and confirm testing, surgeries and procedures according to department guidelines.
- Ensures all documents are appropriately documented and maintained in the electronic medical record, scanning op reports, test results, home care and any other forms.
- Schedule and maintain calendar for meetings and/or appointments.
- Managed patient inquiries and concerns in a timely and professional manner.
- Maintained accurate patient records and confidential information.
- Knowledge of medical terminology and experience with electronic health records.
- Proven ability to multitask and prioritize in a busy medical office setting.
- Excellent communication and interpersonal skills for patient interactions.
Secretary - Flex Staff
Northwell Health
10.2022 - 02.2023
- Scheduling appointments, meetings, etc.
- Transmitting various documents using computer, mail, and/or fax Recordkeeping. Maintaining files and filing systems.
- Provided administrative support such as answering phone calls and responding to emails.
Distribution Tech
Orlando Health
08.2020 - 04.2022
- Picks supplies in low unit of measure and or bulk as designated on pick-tickets. Verifies picking accuracy. Assists in fulfillment of orders and delivering them to the designated staging area meeting company standards for safety, security and productivity. Check that orders are complete, and that proper labels and tickets are applied. Work effectively and communicate and relate well with others. Maintain effective and constructive working relationships. Maintains safe and clean work area including removal and disposal of waste materials in appropriate manner. Maintains compliance with all Orlando Health policies and procedures.
Education
Associate - biomedical science
Valencia Community College
Kissimmee, FLHigh school Diploma - undefined
Cypress Creek High School
Orlando, FLSkills
- Time Management, organized
- Ability to adapt to change
- Ability to work efficiently
- Proficient in Microsoft Word, PowerPoint and Outlook
- Strong communication
- Organizational skills
Timeline
Radiology Image Library Associate
Memorial Sloan Kettering
11.2024 - Current
Patient Service Representative
Mount Sinai Health System
05.2023 - 11.2024
Secretary - Flex Staff
Northwell Health
10.2022 - 02.2023
Distribution Tech
Orlando Health
08.2020 - 04.2022
High school Diploma - undefined
Cypress Creek High School
Associate - biomedical science
Valencia Community College
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