CHRISTINA SLAGLEY
Palm Springs,CA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Placement Manager
ESP Personnel
Thousand Palms, CA
02.2023 - 01.2026
- Managed candidate onboarding processes, ensuring compliance with regulatory requirements.
- Conducted interviews and evaluations to select qualified nursing candidates.
- Implemented onboarding procedures to enhance new hire integration and retention.
- Delivered exceptional customer service through effective communication and problem-solving techniques.
- Managed calendar systems, ensuring timely updates and accurate appointment tracking across teams.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Tier 2 Customer Service Representative
The Golden 1 Credit Union
Remote
03.2025 - 09.2025
- Resolved complex member inquiries and issues with empathy and professionalism.
- Collaborated with cross-functional teams to enhance customer support processes.
- Analyzed customer feedback to identify trends and recommend improvements.
- Resolved customer inquiries using CRM software, ensuring accurate and timely responses.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Collections Escrow Officer
Cascade Title Company
Eugene, OR
02.2022 - 05.2022
- Prepared collection escrow instructions
- Set up new collection accounts according to documents held by escrow
- Provided payoff statements, transaction history or any other information requested by customers
- Completed payoffs, including posting checks, sending accurate documentation to each party, ensuring that guidelines were followed, and everything was documented and uploaded correctly
- Supplied payment coupons
- Answered the phone regarding any questions or concerns relating to the department’s duties
- Ensured all checks made to the Collections department were signed, dated, and issued correctly
- Reviewed documents held by escrow such as trust deeds, warranty deeds, notes, reconveyances all while assisting customers with any questions regarding these documents or their accounts
Member Service Representative
Oregon Community Credit Union
09.2018 - 08.2021
- Answered 800-1000 inbound calls each month
- Efficiently and accurately navigated multiple computer programs simultaneously
- Communicated effectively among other departments within the Credit Union
- Responded to internal and external emails within a timely manner
- Managed time efficiently and responsibly
- Offered products and services that benefit members and their needs
- Problem solved and spoke with members in a compassionate, professional manner while striving for first call resolution
- Performed all duties with accuracy and attention to detail
Education
Diploma -
CROW HIGH SCHOOL
06.2009
Skills
- Outgoing and enthusiastic
- Commitment to detail—ability to problem solve efficiently and accurately
- Strong organizational and listening skills
- Excellent communication skills
- Ability to work independently or in a team in a fast-paced environment while multi-tasking
- Reliable, punctual, and trustworthy
Timeline
Tier 2 Customer Service Representative
The Golden 1 Credit Union
03.2025 - 09.2025
Placement Manager
ESP Personnel
02.2023 - 01.2026
Collections Escrow Officer
Cascade Title Company
02.2022 - 05.2022
Member Service Representative
Oregon Community Credit Union
09.2018 - 08.2021
Diploma -
CROW HIGH SCHOOL