Summary
Overview
Work History
Education
Skills
Resumesource
Work Availability
Timeline
BusinessDevelopmentManager
Christina Slaughter

Christina Slaughter

Boise,ID

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented leader with over 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

28
28
years of professional experience

Work History

Operations Manager III

Amazon
07.2022 - Current
  • Supervise operations staff and kept employees compliant with company policies and procedures.
  • Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Manage, mentor, and develop a team of Area Managers
  • Deep dive performance and risk metrics for the site, and look ahead to prepare for different levels of demand.
  • Analyze shift performance against relevant business objectives and put in place actions to improve operational excellence
  • Work closely with other support teams, including HR, Finance, Health and Safety, and Security
  • Design and deliver initiatives across the sites to improve operational performance

Area Manager II

Amazon
08.2021 - 07.2022
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Support, mentor, and motivate 80-100 hourly workforce employees
  • Manage safety, quality, productivity, and customer delivery promises

Project Manager

Idaho Technology Council
05.2017 - 07.2021
  • Roles and Responsibilities included:
  • Project Manager Lead for ITC committees including: Capital Connect, Tech2Market, Spark, ITC Hall of Fame and Idaho Innovation Awards
  • Managed Grants and Contracts; monitored direct and indirect costs, submit monthly financial status reports, process agreement modifications, submitted impact reporting, and audited grants to ensure compliance.
  • Workforce Development: recruited and managed ITC interns, worked with Idaho job placement agencies to recruit talent, assisted in job placement
  • Managing ITC Internal and External Communications, CRM, Constant Contact, and social media platforms, managed and created content for the ITC website
  • Business Development; Managing event budgets and business/organization sponsorships, work with new members and industry investors to promote their businesses through correspondence to ITC's member base, collaborate with members and investors to create renewal packages
  • Accounting; created ITC monthly budgets and allocate funds to projects, approved payroll for interns and contractual employees, managed ITC financials, including membership fees; invoicing, collection, and processing of payments
  • Human Resources; approved payroll for interns and contractual employees, on-boarding process for new employees, review annual benefits and compensation packages for employees, recruiting, created position summaries, define job expectations, post job openings, interview candidates
  • Supervised and managed events; created and managed budgets, secured speakers, determined relevant content, created schedule, developed agenda and program, managed venue logistics, created registration process, and promoted event.
  • Reporting and Analytics; collaborated with industry leaders, state entities, and regional leaders across Idaho to provide the annual Idaho Deal Flow Report and Idaho Knowledge Report

News Producer

The E.W. Scripps Company
07.2015 - 12.2016
  • Roles and Responsibilities included:
  • Developing and organizing newscasts; responsible for writing, story development and showcasing
  • Enhancing content of the rundown with graphics, video, research, and station branding
  • Creating, editing, leading, and organizing content for multiple platforms
  • Posting and editing content on the station's Web sites using Endplay SaaS Content Management Software
  • Posting and monitoring content on social media applications such as Facebook and Twitter
  • Enhancing content of the rundown with graphics, video, research, and station branding
  • Responsible for oversight of live broadcast and up to the minute editorial decisions

Assistance Queue Team Leader

DIRECTV
08.2013 - 02.2015
  • Roles and Responsibilities included:
  • Recruiting and Candidate review, interviewing, coaching and developing a diverse and highly effective Customer Service Escalation department (Assistance Queue), in preparation for continued leadership roles.
  • KPI focus; Create training's and strategic aspirations to ensure team members paths to success align with company and their individual personal goals
  • Cross-departmental communications with internal departments such as Resource Management and Scheduling, Human Resources, as well as Training and Quality to focus on common goals and influence performance of site and change employee behavior.
  • Payroll and HR support for department, including LOA, FMLA,WC, and ADA
  • Collaborate with Resource Management and Scheduling to create shifts for the AQ department, providing leadership support for Customer Care hours of operation.
  • Monitor team performance of 65+ team members supporting customer care escalations through partnerships with Office of the President and vendors.
  • Partner with AQ department leaders and Quality Assurance across multiple contact centers to drive overall call center Net Promoter Scores resulting in ROI through measured Customer Service Interactions surveys and one call resolution rates.

Sales and Retention Team Leader

DIRECTV
12.2003 - 08.2013
  • Provide peer coaching and developmental plans for 12+ agents
  • Support and train agents on sales and retention best practices
  • Interact with cross-functional support groups in order to manage the day-to-day operations
  • Partner with Program Management and Quality Assurance identifying and escalating issues with policies and procedures, and bridging training gaps
  • Administrative duties (e.g., time card administration, payroll, etc.)
  • Documentation, including daily observations, weekly one on one development sessions, career development pathing, and performance evaluations

Trainer

Micron Technology
02.1997 - 02.2003
  • Training New Employees on Computer Applications, Company Policies, and Safety and Quality Procedures
  • Staffing and Scheduling
  • Completion of Leadership Development Program, Fab III Trainer Program, Fabrication process courses, communication, presentation, technical writing, and computer application courses
  • Technical writing; partnered with engineering to create and update specifications and complete certifications for production operators
  • Facilitate Dry Etch Test Wafer Quality Team, contributing to quality improvement by partnering production and engineering to focus on product retention, saving the department $722,000 per quarter

Education

Bachelor of Arts (B.A.), Communication and Media Studies - Relational And Organizational Studies

Boise State University
Boise, ID
2017

Skills

  • Project Management
  • Problem-Solving
  • Operations Management
  • Customer Service
  • Performance monitoring
  • Customer Relationship Management
  • Employee Motivation
  • Workflow Optimization
  • Schedule Management
  • Performance Management
  • Health and safety compliance
  • Regulatory Compliance
  • Workforce Management

Resumesource

https://www.linkedin.com/in/christina-slaughter-541215b3

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Manager III

Amazon
07.2022 - Current

Area Manager II

Amazon
08.2021 - 07.2022

Project Manager

Idaho Technology Council
05.2017 - 07.2021

News Producer

The E.W. Scripps Company
07.2015 - 12.2016

Assistance Queue Team Leader

DIRECTV
08.2013 - 02.2015

Sales and Retention Team Leader

DIRECTV
12.2003 - 08.2013

Trainer

Micron Technology
02.1997 - 02.2003

Bachelor of Arts (B.A.), Communication and Media Studies - Relational And Organizational Studies

Boise State University

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Christina Slaughter