Christina Smiley
Santa Clara,CA
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Assistant Community Manager
MB Home Owners Management
09.2022 - Current
- Currently assisting on 17 HOA Communities.
- Handle homeowner's inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls
- Update account information to maintain homeowner records in Cinc.
- Offer advice and assistance to homeowners paying attention to special needs or wants.
- Utilized Cinc software to manage homeowner requests and create work orders
- Communicate with vendors on work orders and proposals for homeowners and HOAs
- Send violation letters and notices to homeowners
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes
Librarian Elementary On Call
Santa Clara Unified School District
05.2022 - 09.2022
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Located requested books on shelves and in library database and fetched items for patrons.
- Read to children when they came into library with their class
- Put away carts of books after they were returned to library
Food Services On Call
Santa Clara Unified School District
08.2019 - 09.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Customer Service Representative
San Jose Water Company
01.2003 - 05.2006
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Executive Assistant/Customer Service Representative
Sybersay
01.2001 - 01.2002
Administrative Assistant/Inside Sales Rep
Iris
01.1999 - 12.1999
Education
Culinary Arts Certificate - Culinary Arts
Professional Culinary Institute
Campbell, CA09.2010
High School Diploma -
Live Oak High School
Morgan Hill, CA 06.1996
Skills
- Knowledgeable in Cinc
- Knowledgeable in DoorKing
- MS Office Suite
- Calendar Management
- Administrative Support
- Vendor Management
- Customer Relationship Management
- Resident Relations
- Client Service and Support
- Problem Solving
- Customer Service
Additional Information
I had the opportunity to raise two boys, and was lucky enough to stay home with them as they grew. I was able to be a part of a wonderful community, and got to use my organizational skills to make everything from class rooms actives to field trips run smoother. Now that they are older I have started working again, and look forward to additional opportunities to leverage and grow my experience.
Timeline
Assistant Community Manager
MB Home Owners Management
09.2022 - Current
Librarian Elementary On Call
Santa Clara Unified School District
05.2022 - 09.2022
Food Services On Call
Santa Clara Unified School District
08.2019 - 09.2022
Customer Service Representative
San Jose Water Company
01.2003 - 05.2006
Executive Assistant/Customer Service Representative
Sybersay
01.2001 - 01.2002
Administrative Assistant/Inside Sales Rep
Iris
01.1999 - 12.1999
Culinary Arts Certificate - Culinary Arts
Professional Culinary Institute
High School Diploma -
Live Oak High School
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