Christina Smith
Sylvania,OH
Summary
Goal-oriented Human Resources leader enthusiastic about transforming and modernizing HR departments to meet changing company and industry demands. Specializing in employee relations and building morale at all levels. Ready to offer 20 years' experience and a strong record of accomplishment.
Overview
19
19
years of professional experience
Work History
Sr. HR Manager
Amazon
Rossford, OH
01.2021 - 12.2023
- Developed and implemented Human Resources policies, procedures, and programs.
- Investigated complaints of discrimination or harassment brought forward by employees or external sources.
- Facilitated meetings between managers and staff members regarding workplace conflicts or disputes.
- Conducted recruitment activities such as job postings, interviewing candidates, and making hiring decisions.
- Managed employee relations issues such as grievances, performance management, disciplinary actions and terminations.
- Provided advice to managers on organizational development matters including team building initiatives.
- Advised senior leadership on trends in the industry related to employee engagement initiatives and best practices.
- Assisted with the development of succession planning strategies for key positions within the organization.
- Coordinated training sessions for staff members in areas such as diversity awareness, customer service skills, harassment prevention.
- Identified potential areas of risk or non-compliance with applicable laws and regulations concerning employment practices.
- Collaborated with other departments such as Finance and Legal on special projects involving human resources matters.
- Directed HR programs, policies and processes to improve operational efficiency.
Sr. Program Manager
Amazon
Hebron, KY
12.2019 - 05.2021
- Managed change requests related to scope changes or requested modifications during the course of a project.
- Facilitated communication between cross-functional teams in order to ensure successful delivery of projects.
- Assisted in the development of business cases for new initiatives or enhancements to existing ones.
- Established appropriate governance structures for programs and projects based on organizational needs.
- Created and maintained project documentation to ensure consistency of processes across the organization.
- Coordinated with stakeholders to identify objectives and deliverables for projects.
- Identified potential risks associated with projects and developed strategies to mitigate them.
- Ensured compliance with applicable laws, regulations, policies, procedures, and standards throughout the program lifecycle.
- Conducted regular meetings with stakeholders to discuss project updates and provide status reports.
- Coached, mentored and trained personnel to create positive working environment.
- Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.
HR Manager
Amazon
Hebron, KY
11.2015 - 11.2019
- Developed and implemented HR strategies to improve employee engagement and retention.
- Organized and facilitated team-building activities, including monthly staff meetings.
- Provided guidance on labor law regulations to ensure compliance with applicable laws.
- Assisted in the development of policies related to human resources management.
- Analyzed employee surveys to identify areas of improvement in workforce productivity.
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Developed processes for onboarding new hires into the organization's culture.
- Prepared reports summarizing recruitment activities, turnover rates, absenteeism trends.
Sr. HR Business Partner/Senior HR Business Partner
Amazon
Shepherdsville, KY
06.2012 - 10.2015
- Conducted investigations into complaints or issues raised by employees or managers regarding HR matters.
- Analyzed trends in turnover rates to identify areas for improvement in employee retention strategies.
- Provided guidance to leaders on topics such as performance management, employee relations, policy interpretation, recruitment, compensation, benefits and organizational development.
- Collaborated with department heads to forecast future personnel needs based on projected business growth.
- Performed exit interviews with departing employees to gain insight into their experience working at the company.
- Organized team building events in order to foster better communication among staff members.
Benefits Coordinator/HR Generalist
Zappos
Shepherdsville, KY
05.2011 - 05.2012
- Conducted employee orientations to explain benefits programs.
- Assisted employees with enrollment in health and welfare plans.
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
- Responded to inquiries from current and former employees regarding their benefits package.
- Processed invoices related to employee benefits packages such as health insurance premiums, 401 contributions, life insurance premiums.
- Drafted written communications about changes in the organization's benefits program or offerings.
- Participated in open enrollment activities including preparing materials, conducting presentations, answering questions, and distributing information packets.
Account Manager
McGregor & Associates
Lexington, KY
12.2004 - 04.2011
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
Education
Some College (No Degree) - Business Administration and Management
University of Arkansas At Little Rock
Little Rock, ARSome College (No Degree) - Human Resources Management
Sullivan University
Louisville, KYSkills
- Equal employment laws
- Succession Planning
- Workforce Planning
- Organizational Development
- Employee Relations
- Recruitment Strategies
- Benefits Administration
- Policy optimization
- Retention Strategies
- Leadership coaching
- HRIS proficiency
- Diversity and Inclusion
- Internal Communications
- Policy Development
- Managerial background
- Threat Assessment
- HRIS database management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Sr. HR Manager
Amazon
01.2021 - 12.2023
Sr. Program Manager
Amazon
12.2019 - 05.2021
HR Manager
Amazon
11.2015 - 11.2019
Sr. HR Business Partner/Senior HR Business Partner
Amazon
06.2012 - 10.2015
Benefits Coordinator/HR Generalist
Zappos
05.2011 - 05.2012
Account Manager
McGregor & Associates
12.2004 - 04.2011
Some College (No Degree) - Business Administration and Management
University of Arkansas At Little Rock
Some College (No Degree) - Human Resources Management
Sullivan University
Similar Profiles
Christopher BunnyChristopher Bunny
Amazon Warehouse Associate at AmazonAmazon Warehouse Associate at Amazon
Jason DessaintJason Dessaint
L6 Store Manager at AmazonL6 Store Manager at Amazon
Harmanjot KaurHarmanjot Kaur
Warehouse Worker at AmazonWarehouse Worker at Amazon
Nicholas JimenezNicholas Jimenez
Environmental Health and Safety at AmazonEnvironmental Health and Safety at Amazon
Allison BarryAllison Barry
Paraprofessional at Sylvania SchoolsParaprofessional at Sylvania Schools