Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Smith

Menifee,CA

Summary

Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrates willingness to take on additional responsibilities to meet team goals. Known for being detail-oriented and a valuable team player with exceptional organizational skills. Able to handle multiple projects simultaneously, ensuring high accuracy in all tasks undertaken.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales Convention Admin

Pechanga Resort Casino
04.2024 - Current
  • Commission Calculation: Assisted in calculating commission based on provided percentages, ensuring accurate financial records.
  • Pickup Report Management: Ran and validated pickup reports through Delphi and HMS, resolving discrepancies by utilizing accurate data from HMS.
  • Travel Expense Coordination: Managed travel expense reports, ensuring all receipts were submitted, appropriate signatures obtained, and reimbursement processed.
  • VIP Welcome Amenities: Organized and ordered welcome amenities for VIP guests via HSM, and coordinated delivery of welcome letters to room service.
  • Marketing Support for Welcome Signs: Collaborated with marketing to create custom welcome signs by requesting high-res logos from clients, coordinating design approvals, and managing digital signage.
  • IT Ticket Management: Opened and managed IT tickets for the digital display of welcome signs at the front desk, ensuring timely updates per provided schedules.
  • File and Record Management: Maintained organized files for event contracts and managed event records for up to 2 years.
  • GRC Reporting: Generated and distributed weekly GRC reports, ensuring up-to-date data from current and future events.
  • Celopay Processing for Deposits: Assisted with processing Celopay payment schedules in accordance with contract agreements.
  • Site Inspection Coordination: Managed comp room forms, ordered welcome amenities, and coordinated logistics for site inspections, including room and meeting space arrangements.
  • Comp Requests Management: Processed comp requests for guestrooms, cabanas, spa treatments, and golf services, ensuring accurate charge posting and GL adjustments.
  • Comp Certificate Creation: Created and logged comp certificates as part of event coordination efforts.

Spa Concierge

Pechanga Resort & Casino Spa
04.2022 - 04.2024
  • Managed front desk by answering phones, scheduling appointments and greeting guests.
  • Recommended and sold spa packages and memberships based on client's preferences and needs.
  • Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels and refilling spa water.
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
  • Anticipated and addressed guests' service needs by reviewing daily spa appointments.
  • Greeted guests upon arrival by providing warm welcome.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Specialty Pharmacy Rep

CVS Specialty Pharmacy
09.2021 - 02.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed patients' prescriptions into internal system.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Administrator

Reyes Coca-Cola
07.2008 - 08.2021
  • Maintained personnel records and updated internal databases to support document management.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collected, validated, and distributed information to employees.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Tallied cash drawer at beginning and end of each work shift.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained inventory count, tracked usage, and documented variances.
  • Completed physical inventory counts each month.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Education

Bachelor of Science - Cyber Security

Southern New Hampshire University
Hooksett, NH
08-2025

High School Diploma -

Palomar High School
02.2002

Skills

  • Credit Card Transaction Processing
  • Cash Handling
  • Multitasking
  • Guest Engagement
  • Problem-solving abilities
  • Office Operations
  • Reliability
  • Microsoft Excel
  • Rapport and relationship building
  • Customer service
  • Administrative Support
  • Merchandising Displays

Certification

  • CPR/AED Certification

Timeline

Sales Convention Admin

Pechanga Resort Casino
04.2024 - Current

Spa Concierge

Pechanga Resort & Casino Spa
04.2022 - 04.2024

Specialty Pharmacy Rep

CVS Specialty Pharmacy
09.2021 - 02.2022

Administrator

Reyes Coca-Cola
07.2008 - 08.2021

High School Diploma -

Palomar High School

Bachelor of Science - Cyber Security

Southern New Hampshire University

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Christina Smith