Christina Smith
San Angelo,TX
Summary
Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies.
Overview
7
7
years of professional experience
Work History
Home Caregiver
Shannon Medical Center
San Angelo , Texas
08.2024 - Current
- Provided clients with companionship.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Provided light house keeping.
- Assisted with bathing or showering.
- Assisted with dressing, incontinence care, and transferring.
- Checked clients blood pressure when needed.
- Transport clients to appointments.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Provided emotional support to clients during difficult times.
Cashier
Smitty's Smokehouse
San Angelo , Texas
09.2022 - 06.2024
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Worked closely with front-end staff to assist customers.
- Answered phone calls to assist customers with questions and orders.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Cleaned tables, swept, and mopped dinning area and bathroom.
- Assisted in taking out orders to customers.
Home Caregiver
AccentCare
San Angelo , Texas
08.2021 - 09.2022
- Provided clients with companionship.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Provided light house keeping.
- Assisted with bathing or showering.
- Assisted with dressing, incontinence care, and transferring.
- Checked clients blood pressure when needed.
- Transport clients to appointments.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Provided emotional support to clients during difficult times.
Customer Service Representative
Lowes Home Improvment
San Angelo, TX
03.2020 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided exceptional customer service to ensure customer satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Sitel
San Angelo , Texas
08.2018 - 09.2019
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
GED -
Central High School
San Angelo , Texas01-2001
Skills
- Excellent communication
- Bedside care
- Mobility support
- Provide emotional support
- Care plan management
- Problem-solving aptitude
- Interpersonal skills
- Professional demeanor
- Task prioritization
- Compassionate care
- Multitasking capacity
- Housekeeping
- Bathing assistance
- Disability support
- Basic housekeeping
- Fall prevention
- Personal care
- Self-motivation
- Documentation and reporting
- Client satisfaction
- Empathetic listening
- Exceptional patient care
- Customer service
- Payment processing
- Team collaboration
- Communication skills
- Emotional support
- Time management
- Problem solving
- Customer relationship management
- Training and mentoring
- Phone etiquette
- Building rapport
- Adaptability
- Multitasking Abilities
- Call management
- Call center operations
Timeline
Home Caregiver
Shannon Medical Center
08.2024 - Current
Cashier
Smitty's Smokehouse
09.2022 - 06.2024
Home Caregiver
AccentCare
08.2021 - 09.2022
Customer Service Representative
Lowes Home Improvment
03.2020 - 04.2021
Customer Service Representative
Sitel
08.2018 - 09.2019
GED -
Central High School
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