Christina Smith
Sandy
Summary
Experienced retail professional with a strong background in customer service, team coaching, and frontline leadership. Proven ability to create exceptional customer experiences through effective communication, problem-solving, and personalized service. Proficient in prioritization, organization, delegation, and planning/scheduling to ensure smooth daily operations. Known for mentoring team members, setting performance goals, and fostering a positive, high-energy work environment. Experienced in planning for downtime, seeking feedback for continuous improvement, and driving team success through collaboration and accountability.
Overview
14
14
years of professional experience
Work History
Store Manager
Piper and Scoot Boutique
04.2021 - Current
- Create and manage weekly staff schedules to ensure optimal coverage and productivity
- Responsible for store cash management and accounting, including safe counts and daily financial procedures
- Independently open and close both store locations, ensuring operational readiness and security
- Lead monthly team meetings and execute floor resets to align with seasonal trends and brand standards
- Oversee hiring, onboarding, and termination processes while maintaining a strong, cohesive team
- Train and coach team members to deliver exceptional customer service and meet performance goals
- Foster strong customer relationships and resolve issues to ensure satisfaction and loyalty
- Set and track individual and store-wide goals to drive sales and team development
Kindergarten Assistant
Canyons School District
08.2011 - 08.2023
- Provided dedicated one-on-one support to students with diverse learning needs, fostering growth in confidence and academic ability.
- Administered assessments and tracked student progress to help inform instructional strategies and targeted interventions.
- Stepped in as a substitute teacher, managing full classroom responsibilities while maintaining a supportive and structured learning environment.
- Led small-group reading comprehension activities, helping students build foundational literacy skills through engaging lessons.
- Supported classroom organization, including managing materials, prepping activities, and maintaining a calm and efficient learning space.
- Collaborated with lead teachers and staff to ensure consistent implementation of curriculum and positive behavior strategies.
Clothing Manager
DownEast Home And Clothing
03.2018 - 04.2021
- Created and maintained weekly staff schedules to ensure efficient coverage and productivity
- Executed seasonal floor sets and visual merchandising in alignment with brand standards
- Led hiring and termination processes while building a strong, customer-focused team
- Set performance goals and delegated responsibilities to support team development
- Coached and mentored employees to improve customer service and sales performance
Key Holder
Bath and Body Works
09.2016 - 03.2018
- Managed daily store operations including opening, closing, and ensuring adherence to security procedures
- Delivered exceptional customer service, resolving concerns and fostering brand loyalty
- Accurately counted and reconciled cash registers and safe, maintaining error-free transactions
- Conducted inventory audits and restocked merchandise to optimize product availability and presentation
- Executed visual merchandising floor sets in alignment with corporate guidelines and seasonal themes
- Coached and supported team members to enhance performance, resulting in improved sales and customer satisfaction
Education
High School Diploma -
Hillsborough Highschool
Hillsborough, NJ06-1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Piper and Scoot Boutique
04.2021 - Current
Clothing Manager
DownEast Home And Clothing
03.2018 - 04.2021
Key Holder
Bath and Body Works
09.2016 - 03.2018
Kindergarten Assistant
Canyons School District
08.2011 - 08.2023
High School Diploma -
Hillsborough Highschool
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