Christina Smith
Muncie,IN
Summary
Compassionate Certified Medical Assistant with extensive experience in patient care within high-pressure environments. Expertise in HIPAA compliance, medical records management, and effective communication enhances patient experiences. Proven track record of collaborating with healthcare teams to ensure seamless care coordination and accurate referrals, resulting in improved patient outcomes.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant
Indiana University Health
06.2015 - Current
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted referral specialist with intake process of approximately 200 new patients a month, scheduling appointments, requesting VA authorizations, requesting records for referrals.
- Facilitated warning letters and dismissal letters for non-compliant patients on a weekly basis.
- Managing clinical pool which consisted of scheduling and rescheduling patient appointments and assisting the front office team with making scheduling decisions on a daily basis.
Bank Teller
Thrive Credit Union
11.2013 - 03.2015
- Ensured compliance with banking regulations by processing transactions accurately.
- Enhanced customer satisfaction through effective resolution of account inquiries.
- Maintained cash drawer integrity through precise counting and reconciliation practices.
- Executed daily cash and check balancing for accurate financial reporting.
- Fostered positive branch environment by promptly addressing customer concerns.
- Minimized customer wait times by processing transactions efficiently.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Muncie, IN05-2025
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana
Muncie, IN06-2015
Skills
- HIPAA compliance
- Patient scheduling
- Patient care
- Medical records management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Telephone etiquette
- Schedule coordination
Timeline
Certified Medical Assistant
Indiana University Health
06.2015 - Current
Bank Teller
Thrive Credit Union
11.2013 - 03.2015
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana