Christina Smith-Kruger
Austin,TX
Summary
Dynamic Account Manager with a proven track record at ODP Business Solutions, excelling in B2B sales and CRM proficiency. Spearheaded market expansion, exceeding sales quotas by leveraging relationship management and data-driven strategies. Skilled in contract negotiation and customer acquisition, consistently enhancing client satisfaction and revenue growth.
Overview
8
8
years of professional experience
Work History
Account Manager - B2B Business Development
ODP Business Solutions
08.2021 - 03.2024
- Conducted market research to identify potential clients and developed targeted sales strategies.
- Consistently met or exceeded monthly sales targets by effectively managing leads and closing deals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Streamlined sales processes, improving overall efficiency and reducing time spent on administrative tasks.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Initiated risk mitigation strategies to address potential disruptions in the supply chain, minimizing impacts on business continuity.
- Improved supplier delivery times by establishing performance metrics and fostering strong collaborative relationships.
K12 Territory Account Manager
Office Depot Inc
10.2015 - 08.2021
- Managed multiple accounts simultaneously while maintaining a high level of responsiveness to client inquiries and concerns.
- Tracked sales performance metrics regularly, adjusting strategies as necessary to meet or exceed targets.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Provided insightful feedback on market trends and competitor activities that informed strategic planning decisions at an organizational level.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
Skills
- Pipeline Management
- CRM proficiency
- Verbal and written communication
- Data-driven decision-making
- Relationship Management
- Contract Negotiation
- Sales Targeting
- Business development and planning
- Customer Complaint Resolution
- Appointment Scheduling
- Inventory Management
- Customer Acquisition
- B to B sales
- Strategic account development
- Product and service knowledge
- Quote formulation
- New territory penetration
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Active Listening
- Relationship Building
- Sales Presentations
- Product Knowledge
- Written Communication
- Revenue Growth
- Client Base Retention
Timeline
Account Manager - B2B Business Development
ODP Business Solutions
08.2021 - 03.2024
K12 Territory Account Manager
Office Depot Inc
10.2015 - 08.2021
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