Christina Solano
Grayslake,IL
Summary
Skilled liquor management professional with proven track record in inventory control, vendor relations, and customer service. Strong focus on team collaboration, driving sales, and adapting to changing needs. Reliable in maintaining compliance with industry regulations and ensuring high standard of product quality and presentation. Proficient in staff training, financial management, and strategic planning to maximize profitability.
Overview
26
26
years of professional experience
Work History
Liquor Manager/ Receiver
Jewel-Osco
12.2023 - Current
- Analyzed sales data to identify opportunities for improvement in pricing strategies or product offerings.
- .Contributed ideas during regional meetings that led to an optimized product selection and increased sales.
- Developed strong relationships with vendors, ensuring timely deliveries and exclusive product access.
- Fostered a team-oriented atmosphere among staff through effective communication and leadership techniques.
- Streamlined inventory management processes for increased efficiency and reduced waste.
- Conducted regular audits of stock levels, maintaining optimal inventory levels for efficient store operations.
- Maintained compliance with local regulations regarding alcohol sales, contributing to the store''s excellent reputation in the community.
- .Ensured the cleanliness of all areas within the liquor department by implementing routine cleaning schedules.
- Coordinated special events such as tastings or themed promotions to drive sales growth and customer engagement.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained highest standards for beverage quality and service.
- Implemented successful marketing strategies to increase store revenue and attract new customers.
- Improved customer satisfaction by providing knowledgeable recommendations and personalized service for liquor purchases.
- Trained new employees on company policies, liquor laws, and best practices to maintain a high level of staff competence.
- Collaborated with team members to create engaging in-store displays that showcased popular products and promotions.
Supervisor
Jewel-Osco
08.2001 - 12.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Store Receiver
Jewel-Osco
06.2011 - 01.2015
- Contributed to a well-organized backroom area, helping to facilitate an efficient flow of merchandise throughout the store.
- Maximized storage space utilization by skillfully organizing inventory based on item type, size, and demand trends.
- Reduced product loss by implementing proper storage techniques for perishable items and maintaining a clean work environment.
- Promoted workplace safety by adhering to company protocols and guidelines during all receiving processes.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Created a positive working atmosphere through professionalism, teamwork, and proactive problem-solving when faced with challenges related to receiving tasks.
- Maintained strong supplier relationships through consistent communication, feedback, and prompt issue resolution.
- Minimized waste by accurately tracking damaged or defective items and coordinating returns or exchanges with suppliers.
- Collaborated with store management to develop strategies for optimizing stock levels and reducing excess inventory.
- Ensured accuracy in order processing by thoroughly checking invoices against received goods and addressing discrepancies immediately.
Education
Diploma - Medical Billing And Coding
Everest College
Skokie, IL12.2003
High School Diploma -
Evanston Township High School
Evanston, IL06.2000
Skills
- Merchandising strategies
- Customer service experience
- Employee supervision
- Teamwork and collaboration
- Multitasking
- Critical thinking
- Organizational skills
Timeline
Liquor Manager/ Receiver
Jewel-Osco
12.2023 - Current
Store Receiver
Jewel-Osco
06.2011 - 01.2015
Supervisor
Jewel-Osco
08.2001 - 12.2022
Diploma - Medical Billing And Coding
Everest College
High School Diploma -
Evanston Township High School
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