Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Christina Somers

Christina Somers

Amarillo,TX

Summary

Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Store Manager

Paramount Jewelers
Amarillo, TX
02.2022 - Current
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored progress by establishing plans, budgets and measuring results.

  • Developed strategies to maximize sales and profitability.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored inventory levels and placed orders to restock shelves.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Implemented efficient systems for tracking stock movement.
  • Updated and maintained store signage and displays.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Created weekly work schedules for store personnel.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Recruited, trained and supervised new employees.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Maintained accurate records of employee performance reviews.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.

Sales Associate

James Avery Craftsmen
Amarillo, TX
10.2018 - 05.2021
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Upsold additional items based on customer interests and needs.
  • Adhered to company initiatives and achieved established goals.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Processed transactions using a point-of-sale system.

Fine Jewelry Department Manager

Kohls Department Store
Amarillo, TX
10.2018 - 02.2020
  • Worked closely with Loss Prevention team to reduce shrinkage rates in the department.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored daily sales activity to ensure customer satisfaction.
  • Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
  • Cleaned and organized display cases, shelves and aisles.
  • Maintained a clean and organized work environment at all times.
  • Built product displays and placed appropriate signage for merchandise.
  • Organized displays according to company standards and specifications.
  • Printed labels and tags for for-sale merchandise.
  • Set up attractive window displays that encouraged customers to enter the store.
  • Assisted customers with locating desired items within store locations.
  • Restocked shelves with current merchandise in attractive displays to promote sales.

Fine Jewelry Department Supervisor

JCPenney
Amarillo, TX
08.2010 - 03.2016
  • Resolved customer complaints efficiently and professionally.
  • Monitored department performance metrics such as sales goals, profit margins, and customer satisfaction ratings.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Counted and balanced registers.
  • Evaluated employee performance through assessments, feedback sessions, and periodic reviews.
  • Supervised daily operations of the Jewelry Department, including customer service and sales.
  • Ordered supplies necessary for day-to-day operations of the Jewelry Department.
  • Resolved conflicts between employees in an efficient and professional manner.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Delegated work to staff, setting priorities and goals.
  • Trained and mentored junior employees on safety, performance strategies and customer service techniques.
  • Mentored newly hired staff in upselling techniques to improve sales.

Skills

  • Sales management
  • Inventory management
  • Cash handling
  • Staff training
  • Employee scheduling
  • Visual merchandising
  • Performance evaluation
  • Team leadership
  • Conflict resolution
  • Friendly and positive
  • Store opening and closing procedures
  • Retail sales techniques
  • Sales coaching
  • Team motivation
  • Employee supervision and motivation
  • Store operations oversight
  • Loss prevention
  • Team development
  • Documentation and reporting
  • Profit margin optimization

Certification

  • DCA certified

Timeline

Store Manager

Paramount Jewelers
02.2022 - Current

Sales Associate

James Avery Craftsmen
10.2018 - 05.2021

Fine Jewelry Department Manager

Kohls Department Store
10.2018 - 02.2020

Fine Jewelry Department Supervisor

JCPenney
08.2010 - 03.2016
  • DCA certified

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Christina Somers