Dynamic and detail-oriented professional with extensive experience in guest service and sanitation procedures at Holliday Inn Express. Proven ability in deep cleaning and inventory management, ensuring compliance with health regulations. Recognized for exceptional customer service and effective team collaboration, consistently enhancing guest satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Housekeeper\guestservice Management
Holliday Inn Express
Lake Havasu City
12.2024 - 05.2025
Provided information about hotel services upon request from guests.
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Reported any maintenance issues or damage to supervisors immediately.
Responded promptly to requests from guests and other departments.
Participated in regular training sessions related to hospitality industry trends and best practices.
Ensured compliance with health regulations regarding sanitation procedures.
Housekeeper\owner Operator
Christines Cleaning Service
Lakewood
10.2010 - 11.2024
Requested maintenance orders to fix non-working equipment and address room damage.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Checked inventory for required supplies and made lists for needed cleaning products.
Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Followed safety procedures when handling hazardous materials.
Ensured that all health standards were met during cleaning operations.
Cleaned bathrooms, including toilets, tubs, showers and sinks.
Inspected guest rooms after cleaning to ensure they were presentable.
Disinfected telephones, light switches and other frequently touched objects.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Maintained and organized cleaning supplies stock.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Cashier
Safeway
Lakewood
02.2024 - 08.2024
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Balanced daily transactions on a computerized point-of-sale system.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Conducted price checks for special orders or discounts as requested by customers.
Greeted customers and answered any questions they had about the store's products and services.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Commercial Janitorial Cleaner
Professional Domestic Svc
Lakewood
05.2005 - 04.2024
Provided assistance with special projects such as window washing or deep cleaning tasks.
Sanitized restrooms with approved chemicals according to schedule.
Swept and mopped floors, emptied trash receptacles, vacuumed carpets and upholstered furniture.
Reported any maintenance issues to supervisor promptly.
Followed safety protocols while operating machinery such as buffers or vacuums.
Maintained an organized workspace free from clutter and debris.
Responsible for maintaining proper inventory levels of cleaning supplies throughout building.
Maintained safety by adhering to all company policies and procedures regarding chemical usage.
Ensured compliance with OSHA regulations related to hazardous materials handling.
Responded quickly to emergency situations involving spills or messes.
Conducted daily walkthroughs of facility noting any areas that require additional attention or repair.
Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
Replenished supply of hand soap, paper towels, and other consumables.
Adhered to health and safety standards in all work activities.
Education
High School Diploma -
Prove High School
Lake Stevens, WA
06-2001
Skills
Sanitation procedures
Deep cleaning
Inventory management
Equipment maintenance
Guest service
Safety compliance
Team collaboration
Customer service
Affiliations
I am artistic and very creative , love to make things beautiful.