Christina Sood
Fairfax,VA
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of all the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
9
9
years of professional experience
Work History
Customer Service representator
Jmu Tax and Financial
08.2014 - 09.2019
- Maintained up to date knowledge of products and services.
- Handled customer calls and responded to inquires about services, products, malfunctions, promotions, and billing.
- Worked to address all customer concerns In a timely effective manner.
- Handled large volume of calls on a day to day basis.
- Developed successful tactics to sell products and services to customers.
- Worked to understand the needs of each customer.
Customer Service Representator
Macy’s
10.2010 - 05.2012
- Greeted customers in a friendly and helpful manner.
- Provided high quality customer service to customers.
Education
Bachelors of Communication - marketing and sales
George Mason University
01.2014
High School Diploma -
Oakton Highschool
01.2007
Skills
- Excellent Communication Skills
- Trouble Shooting Skills
- Multi Tasking Skills
- Mediation and Negotiation Skills
- Marketing Strategies
Timeline
Customer Service representator
Jmu Tax and Financial
08.2014 - 09.2019
Customer Service Representator
Macy’s
10.2010 - 05.2012
Bachelors of Communication - marketing and sales
George Mason University
High School Diploma -
Oakton Highschool