Proactive healthcare professional with over 20 years of experience across diverse healthcare systems. Demonstrates strong organizational skills and attention to detail, effectively resolving complex scheduling challenges. Committed to delivering exceptional service to patients and families, while adapting quickly to new environments. Experienced in working independently and engaging with varied populations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Care Attendant/Telesitter
UPMC -Williamsport
Williamsport, PA
01.2023 - Current
Provides safe and therapeutic observation of patients on inpatient nursing units and in emergency departments utilizing telesitter monitoring with Cerner Patient Observer (CPO) according to individual patient needs by way of telesitter monitoring observation system, Cerner Patient Observer (CPO) and/or in physical premises of the individual. Verbally redirects patients, activates alerts to the care team and share findings with assigned staff. Enables 2-way audio and visual monitoring of patients with fall risk, elopement, suicide risk and other safety concerns to minimize risk to patient and/or other individuals.
Patient Safety Companion/1:1 Sitter
Evangelical Community Hospital
Lewisburg, PA
01.2022 - 01.2023
Provided a safe environment, companionship and supportive care for patients that required constant observation as identified by a nurse or physician. Ensured 1:1 supervision of inpatients with physical and emotional needs. Maintained constant observation of patients and reported patient observation to nursing team and implemented appropriate interventions. Accompanied patients to all clinical tests, procedures off the patient unit.
Health Screener/Site Manager
Geisinger Jersey Shore Hospital
Jersey Shore, PA
01.2020 - 01.2022
Provided exceptional interpersonal skills effectively with various personalities, patients, family, visitors and/or vendors while ensuring COVID-19 health safety measures were adhered to when entering the facility. Educated on masking policies and procedures while staying informed of the various regulations with which the company across all its jurisdictions in which they operated and stayed abreast of those changes within the 2-year pandemic with COVID-19. Performed required screening that included questionnaires, masking, and temperature monitor checks for all when entering the facility. Entered data into electronic medical records. Ensured all compliance standards were met.
Substitute Teacher/Behavioral Health Worker
Williamsport Area School District
Williamsport, PA
01.2016 - 01.2020
Successfully managed classrooms for grades K-12 across multiple schools, delivering pre-prepared lesson plans across various subjects. Quickly adapted to different teaching styles and requirements of each school. Managed classroom logistics, including attendance and grading, in accordance with school policies. Provided feedback to regular teachers about students’ performance and behavior. Maintained effective communication with students, staff, and parents. Managed crisis situations in a quick and effective manner. Assisted proper intervention techniques to de-escalate distressed and agitated moments. Assisted in physical restraint techniques necessary to control violent, combative students. Debriefing sessions provided. Provided 1:1 interaction to provide early intervention in various settings and ages.
Mobile Psych Rehabilitation Specialist-Administrative Assistant
Skills of Central Pennsylvania, Inc.
Williamsport, PA
01.2011 - 01.2016
Provided and assisted in the coordination and implementation of psychosocial rehabilitative services to adults with various mental health issues and substance abuse. Worked collaboratively with multiple disciplines and diverse populations. Conducted comprehensive psychological assessments and created individualized treatment plans, conducted intakes of new referrals, provided home visits with clients., Actively assisting clients to practice the skills defined in their plans in various settings to assist with their severe mental illness to function in everyday settings. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. Executed the client’s de-escalation methods, both verbal and physical. Created and fostered relationships with individuals, families, support staff, colleagues, and agency departments. Effectively linked clients to community resources so they could become more independent and integrated in their own communities. Managed budget during rapid staff growth of a new program, to maintain overhead cost with a performance driven team of 5 staff members. Performed administrative and quality assurance reports on participant’s, payroll and billing, ensuring all files were updated, maintained, and organized efficiently. Completed and submitted prior authorization requests, submission to insurance companies, verified insurance coverage, and assigned caseloads among staff within the Mobile Psych Rehab department.
Education
Bachelor of Science - Nursing
Lycoming College
Williamsport, PA
01-1998
Skills
Initiative and self-direction
Interpersonal skills
Customer service and support
Team leadership
Quality assurance
Conflict resolution
Regulatory compliance
Documentation management
Patient scheduling
Adaptability and flexibility
Time management
Recordkeeping
Authorization coordination
Workflow optimization
Follow-up skills
Software proficiency
Certification
CPR/BLS Certified
QBS Safety-Care Certification
Mental Health First Aid
References
References available upon request.
Timeline
Care Attendant/Telesitter
UPMC -Williamsport
01.2023 - Current
Patient Safety Companion/1:1 Sitter
Evangelical Community Hospital
01.2022 - 01.2023
Health Screener/Site Manager
Geisinger Jersey Shore Hospital
01.2020 - 01.2022
Substitute Teacher/Behavioral Health Worker
Williamsport Area School District
01.2016 - 01.2020
Mobile Psych Rehabilitation Specialist-Administrative Assistant